Operational Communications Manager

• Create high-quality content for our operational communication channels
• Supportive and inclusive workplace fostering strong collaboration
• True Hybrid Working | Energy Discounts |Career Growth Opportunities

The better way forward

As one of Australia’s biggest energy retailers, with over 1.1 million customers, we have big plans for how we’ll help transform energy in affordable and sustainable ways over the coming years. It’s a genuinely exciting time for us, and it means we can offer opportunities to do work that makes everyone’s future better.

Your part in it

The Operational Communications Manager will support the Senior Operational Communications Manager and Head of Customer Experience to ensure the customer communications experience is aligned to brand and built to address organisational goals and objectives. You will work to uplift the overarching communications experience for all Alinta Energy customers, including processes, systems and ways of working. You’ll create high-quality content for various operational communication channels, including customer notices, letters, emails, website content and other internal communications. The role also supports analysis of communication efforts, using data to assess the effectiveness of messaging and making recommendations for improvements.

What you’ll get out of it

We’re a welcoming bunch who put our energy into being the best company we can be. For us, this means shared respect, great communication between teams, acting on our ideas, and looking out for each other’s wellbeing. There are plenty of great perks, from flexible working to a long list of exclusive Alinta benefits.

What you’ll put into it

• Take the lead on weekly planning and production priorities, managing the flow of requests that come in from across the business, while juggling broader project work and priorities
• Embed a customer-centric tone of voice and culture in our Operational Communications while ensuring our communications are compliant
• Review operational customer communications to ensure they meet regulatory standards and internal guidelines
• Evaluate communication activities and look for opportunities for process improvements to enhance efficiencies and the effectiveness of comms.
• Support implementation of innovative communication strategies, systems and frameworks that enhance customer engagement and satisfaction
• Coach others on best practices for customer communications

What you’ll bring to it

• Extensive experience in a communications, content or similar role
• Exceptional written and verbal communication skills, with a keen eye for detail and accuracy
• Strong strategic thinking and problem-solving abilities, with a customer-first mindset
• Proficiency in communication tools, software, and analytics platforms
• Ability to work collaboratively and effectively in a fast-paced, dynamic environment

Apply now and support our implementation of innovative communication strategies, systems and frameworks to enhance our customer engagement and satisfaction.

Like what you’re seeing?

If you like the sound of this, and you’ve got experience in a similar role, we’d love to talk to you. Come and discover better together with Alinta Energy.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

If your application progresses, we will need to complete background and pre-employment checks, such as immigration checks, reference checks, criminal background checks, qualification checks, and additional checks for roles related to finance.

We look forward to hearing from you.

Click ‘Apply’ to submit your application.
Closing date: Sunday 7th July
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