Address About Orange Sky At Orange sky we are on a mission to Positively Connect Communities and we do this by providing the world's-first free mobile laundry and shower service to people experiencing homelessness. We offer a platform for everyday Australians to connect by creating a safe, positive and supportive environment for people who are too often ignored or who feel disconnected from the community. The Role We’re always looking to increase our impact and help more Friends on the street – striving to improve is in our DNA at Orange Sky. This role is a key member of our dynamic Operations Team, and vital to assisting the team with day-to-day administration tasks to ensure the smooth operation and improvement of services across Australia. No day is ever the same, so the ideal applicant will thrive in a dynamic environment - we need someone who knows how to have lots of balls in the air that can’t be dropped, can think on the fly, and get creative to make things happen. In a nutshell, this role is responsible for: Managing general incoming calls and emails from friends, volunteers, contractors and the public, and provide support or appropriately refer Assist with all general administrative tasks for the Operations Support team, including postage of supplies to all service locations, printing, ordering collateral, etc. Assist with booking travel and accommodation for volunteers and the Operations Support team Participate in identifying process improvements and streamlining workflows Convinced this is the role for you? Tick some boxes! Our perfect fit is a go-getting administration and customer service extraordinaire. We’re looking for someone with experience in a similar support role, with a can-do attitude. To be successful at Orange Sky, you need a genuine passion for our cause. We’re looking for someone who genuinely loves delighting customers (or in Orange Sky’s case – volunteers, and our friends on the street) and understands how to deliver quality support and value to our services. Additionally, the ideal applicant has: Outstanding interpersonal skills with a demonstrated ability to communicate with a highly diverse range of people Well-developed written skills and problem-solving ability Excellent time management skills and the ability to manage competing demands and meet deadlines High level digital literacy, including experience with working across multiple IT systems Benefits At Orange Sky, we want every person to leave us better than when they arrived. That is every one of our volunteers, friends, and supporters, all while working together towards delivering our mission. And as part of the Orange Sky team, you are no exception. You not only get to work with an outstanding bunch of high-performing people, but you're supported to continue your own personal growth and development in an inclusive and flexible environment,…
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