AddressAbout us
At Pacific Health and Wellbeing, we are committed to supporting people of all ages living with a disability to achieve their goals and reach their potential. We believe in applying a person-centred approach by working with our participants to make sure that they feel heard, understood and respected.
We are an allied health practice of dedicated occupational therapists, speech pathologists and physiotherapists, with a focus on offering a flexible and responsive mobile community service to NDIS participants. Due to ongoing growth, we now seek to appoint an Administration Assistant dedicated to our Nundah and surrounds service delivery to be responsible for participant and stakeholder engagement and our office administration function.
Your next opportunity!
Our Administration Assistant is the first point of contact for our participants, support coordinators and external stakeholders; and has administration responsibilities to support both service and team management.
Working from our Nundah office, you will:
- Be the first point of contact and provide general reception duties; and follow-up/respond with face to face, telephone and email requests for information.
- Manage referrals and appointment bookings.
- Create new participant files, entering information into our client management system (PracSuite); and draft and issue service agreements.
- Managing/ordering of general office supplies.
- Positively represent our organization and the services we provide in a professional manner when engaging with all stakeholders.
- Undertake duties within the scope and capabilities of the role to support the Client Liaison and Administration Officer.
- Scheduling appointments for our MDT
This is a full-time office-based role, working Monday to Friday.
The Administration Assistant will primarily focus on providing supports to our QLD participants and clinicians. You will work alongside the already operational Client Liaison and Administration Officer in our Brisbane head office.
About You
As a key member of our team that supports our business, clinicians, and is responsible for engaging with our participants, clients, and stakeholders, we consider it essential that you have:
- Administration experience, working within a multi-disciplinary team.
- Exceptionally high standard of written and verbal communication skills - you must have a professional, polite, and a strong focus of problem solving.
- Strong attention to detail & organization skills
- High level computer and other technology literacy, including in the use of Microsoft Office products, and client management, financial and HR systems, with an ability to learn new systems, be able to trouble-shoot IT issues (with our IT service provider) and manage IT inventory
- Can multi-task and manage competing priorities, sometimes at short notice and for unplanned issues
- Must be solutions and outcomes focused, with a mature can-do approach and attitude.
- Must be of a people centric nature with the ability to build rapport with all demographics and diverse backgrounds.
You must:
- be vaccinated against COVID-19
- have an NDIS Worker Screening clearance, or the ability to obtain; and
- have the right to work in Australia
- Working with Childrens card ( Blue card)
- Proficiency in English
Desirable
- Understanding of the National Disability Insurance Scheme (NDIS)
How to apply
If you meet our essential criteria, and would like to join our professional yet easy going team, we want to hear from you!
To apply, please click the 'APPLY' button and attach your CV and a cover letter.
Previous applicants need not apply.
Pacific Health and Wellbeing are an Equal Employment Opportunity (EEO) employer and are committed to building a workplace culture which values diversity and inclusion. We know that a diverse workforce contributes to better business and health outcomes.
If you would like to know more about this role, or have any questions, please email **@pacifichw.com.au
