AddressOperations Administration Coordinator
Who we are
Ever thought about combining your love of travel and passion for showcasing Australia into your everyday job? At AAT Kings, this is exactly what we do, day in day out!
AAT Kings Group operates as a leading tour provider specialising in Australia and New Zealand. As Australia’s No. 1 Tour Operator, we offer excursions to iconic destinations such as Uluru, Kakadu, The Kimberley, Milford Sound, and Franz Josef Glacier; AAT Kings offer unparalleled service to a diverse and global customer base.
This is a fixed-term, full-time 12 month contract offering hybrid work arrangements working from our vibrant Alexandria office.
About the role
The purpose of this position is to coordinate all backend operations for Guided, Short Break, and Day Touring programs across Australia and New Zealand. This includes system maintenance , loading costs and allotments, hotel and venue supplier bookings, internal air and accurate and timely allotments for all products.
Key responsibilities
- Action Operations and pre/post Daily Action Reports including any last minute guest bookings and cancellations
- Book and confirm all guest transfers
- Working closely with the On-road Operations team communicate all relevant information for Travel Directors
- Book and confirm all hotels and venues for AUS and NZ guided product
- Ensure accuracy and maintenance of the system with loading supplier costs, allotments, release backs
- Using Product Advices - communicate product changes to the business
- Load all Tropics contracts release backs,
- Work closely with the Regional Managers and the Product & Contracting team to complete prepare Day Tour and Short Break planning cards with ongoing maintenance.
- Work with TMS and Tropics systems teams to ensure accurate build and maintenance of product
- Coordinate SIC familiarisations & educational trips for staff
- Support Administration Manager through the maintenance and updating of Product information in Airtable and Content 1 and GKC
- Provide support to On-road Operations team during any crisis/emergency situations
- Action enquiries from the coach division, suppliers, reservations, finance
About you
- Tertiary qualifications in Travel & Tourism or relevant work experience is desirable
- A sound knowledge of Australia and New Zealand Geography is essential
- Experience with the Microsoft Suite is essential
- A knowledge of AAT Kings and TTC products is highly regarded
- Ability to prioritise and manage multiple tasks, work well under pressure and meet deadlines
- Strong administrative/analytical skills
- High level of attention to detail
- High level of accuracy
- Pro-active approach
- Ability to work effectively in a team environment as well as independently
What's in it for you?
- Generous domestic and international travel discounts for you, your family and friends!
- Be supported in your career development and personal growth with learning and development opportunities.
- Explore the world with our Love for Travel Benefit – after your first year, get an annual travel credit from $1850 to use on any one of our core travel brands.
- Flexible work from home options available.
- 2 team engagement days per year to share quality time with your team.
- 2 days paid leave per year for volunteer opportunities of your choice.
- 12 weeks paid parental leave for eligible employees.
- Great working culture working with people who are passionate about travel.
Our Parent Company is The Travel Corporation, a leading travel company compromising of well-known travel brands such as Contiki, AAT Kings, Trafalgar, Adventure World, Uniworld Cruising and Insight Vacations. The Travel Corporation is represented by over 40 sales offices and 10,000 team members globally, whilst serving over 2 million customers annually across more than 70 countries.
The Travel Corporation is proud to be an equal opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
