Operations Manager

Operations Manager 

• Full-time role based in Melbourne with travel between practices required.
• Company car provided (Tesla model 3)
• Ideal applicant will have strong multi-site experience and be responsible for P&L results
• Rewarding career opportunity for an astute and highly motivated individual
• Instrumental in leading and managing the Practices.

About us

We are a group of 5 well-established and growing, modern, friendly dental practices located throughout Melbourne. Our practices are focused on a high level of patient care and customer service providing our patients with an exceptional dental experience in a respectful and passionate environment.  We are trained and committed to Momentum Management philosophies and provide ongoing training and mentorship for all employees to excel and grow in their role.

The primary focus of this position is to;

• Provide operational practices with team management, operational effectiveness and compliance requirements, in line with agreed business strategies.
• Build strong relationships with all Practice Clinicians and employees.
• Lead, manage and develop Practice Managers/Practice Coordinators and Patient Co-ordinators, including providing expert advice and constructive guidance during practice visits.
• Overall responsibility for P&L results and other key business goals.

Role:

• Work closely with the Practice Owners and Practice Manager/Practice Coordinators and Patient Co-ordinators to identify, develop and drive opportunities for practice improvement and enhancement.
• Lead and support Practice Manager’s/Practice Coordinator’s & Patient Co-ordinator’s, including management of performance and development.
• Gain and maintain a detailed understanding of all aspects of the day to day running of the practice and be the practice subject matter expert from an operational perspective.
• Provide expert advice, support and training to the Practice on all BDC processes and procedures and drive completion of mandatory compliance activities.
• Review and interpret practice data and utilise to influence improvements within the individual practice as appropriate.
• Provide relevant and timely reporting.

You will be/have:

• You must have strong multi-site experience gained from working in business or relationship management role.
• A background working within the Dental arena.
• Previous experience leading and motivating a team (including team management)
• Ambitious, driven and qualified with proven skills in business partnering, effective collaboration and ability to influence and negotiate.
• A willingness to improve business processes and able to work with stakeholders to deliver practice and corporate outcomes.
• Excellent verbal and written communication skills.
• Ability to demonstrate sound judgement and a commitment to deliver high quality, client focused outcomes.
• Valid driver’s license.
• Competent, Reliable and Responsible.
• The ability to problem solve and work as part of a team.
• Highly motivated and able to develop professional relationships easily.
• Be able to supervise, manage and mentor staff.
• Efficient and proactive manner.
• Have the ability to meet and exceed set KPI's. 
• Strong administration skills.

If you are interested in joining a friendly, patient-orientated team where your contribution makes a difference, then please email your application to Jayson at *********@carefamilydental.com.au

Please include with application your resume, a cover letter telling us why you think you are suitable for the role and how you would contribute to the team. Due to the high number of applications, only shortlisted candidates will be contacted.