Operations Manager

About the role: 

At the State Netball Hockey Centre, we're passionate about creating exceptional experiences in sports and entertainment We are seeking a highly skilled and experienced Operations Manager to join our team at the State Netball Hockey Centre (SNHC). As a key leadership role, the Operations Manager will be responsible for overseeing all aspects of venue operational management and delivery, ensuring the highest standards of service, safety, and customer satisfaction. If you're a dynamic leader with a passion for sport and recreation and a genuine commitment to leading and developing people, delivering venues, experiences and top-notch service, we want to hear from you!
 
Key responsibilities will include:

• Operational management of the venue, maintaining high standards and exceeding client and customer expectations
• Management of the delivery of State, National, and International events at SNHC, ensuring quality and standards promised are met
• Assisting with bidding and negotiation of large-scale events with the Events & Bookings team and Event Operations Manager
• Communication of event requirements and impacts to internal and external stakeholders.
• Leadership and management of the SNHC Operations team
• Recruitment, training, and development of staff to deliver operational and customer service standards
• Effective and timely management of risk, occupational health, and safety across the venue.
• Sound financial management of associated expense budgets and on costs related to events and bookings
• Performance of Quality Assurance activities in the implementation of Operational Risk & Safety and Procurement systems
• Collaboration with SSCT operational department leaders to align processes and procedures.
• Leading a culture of innovation, safety, presentation, and care at the highest standards
• Customer Service Team Leader, SNHC
• Support Office teams including People Support, Finance, and Compliance and Risk

Required skills and Qualifications: 

• Significant relevant experience in a senior operations role, ideally within a venue/sporting environment
• Significant people leadership experience across functions including operations, event management, and customer service
• Demonstrated stakeholder management, communication, and negotiation skills
• Sound knowledge of Health and Safety and Risk Management principles and practices
• Experience in the delivery of quality customer service and client management
• Extensive knowledge of the industry and competitors with an active external focus
• Operational understanding and application of quality assurance systems.
• Excellent written and oral communication skills

Why is this a great place to work?

• You will love working at the State Sports Centres. Here’s just a few reasons why:
• Great staff benefits including free parking, performance gym membership, discounts at SSCT food & beverage outlets, retail outlets and complimentary court hire for casual bookings across the stadiums
• Family and friends’ discounts on performance gym membership
• Discounts on holiday programs and creche for financial dependents
• Flexible working hours
• You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills
• We have a fantastic team of people who are great to work with
• Our mission is to help people to be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of
• We are surrounded by elite athletes daily and you will support various elite sports and world class events

How to apply: 

Please send through a resume and a cover letter to support your application for this role at Melbourne Sport Centres. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information please contact Abigail Grant, Talent Acquisition Business Partner +61 3 9926 1358

SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.