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Form of workOperations Manager - Premium Members, Marvel Stadium
We have an exciting opportunity for a high calibre hospitality professional with talent for strategic leadership, innovation and commercial outcomes to join Delaware North based onsite at Marvel Stadium as an Operations Manager in our Premium Members area.
Located in the heart of Melbourne, Marvel Stadium is renowned for regularly staging AFL, A-League, international sporting events and concerts as well as BBL action under the famous retractable roof. In this role you will support and over see our Premium Members management team across premium restaurants including Gallery (Adrian Richardson) and Lee Ho Fook, 62 corporate boxes and our premium member-based hospitality services (Medallion Club and Diamond Club).
Key responsibilities:
- Building on the Delaware North brand and reputation while forging a strong relationship with our client (AFL)
- Accountable for leading seamless event and non-event day operations achieving quality and service excellence
- Deliver exceptional customer experiences through differentiated service offerings and market leading concepts
- Develop, measure and monitor the execution of the financial plan
- Provide leadership, direction and coaching to grow talent and develop an engaged workforce, while promoting a safe and respectful working environment
Key selection criteria:
- Significant experience and demonstrated success within a hospitality premium environment (or equivalent)
- Experience in leading and developing diverse management teams
- Demonstrated experience and agility to manage a sizable P&L, with proven financial results
- A demonstrated background and ability to build positive and effective client relationships
- Proven experience in driving a positive workplace culture
- A confident and authentic leader with the ability to inspire and coach a team to ensure unparalleled service levels for the client and customers
This position in an integral leader, giving you scope and accountability for a high profile stadium. If you think you have what it takes and would like to hear more about the role - APPLY NOW!
