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Form of workOperations Manager
Petcover Aust Pty Ltd is a global pet insurance provider and the leading pet insurance provider in Australia and New Zealand and are growing rapidly in the UK and Europe.
Pets are at the heart of our business and our employees; supporting pet parents is what we do best, and why we love working at Petcover.
We pride ourselves on not only being different in terms of product quality, but service. We aim for every interaction we have with our customers to be one they leave feeling like we really care about them and their pets, because we do
You will be required to ensure fair and appropriate outcomes for both our clients and the business. You must have the ability to work both as part of a team and develop working relationships with internal and external stakeholders.
Key Responsibilities
- Manage day-to-day operations
- Ensure the organisation follows the most effective processes to facilitate business operations, improving efficiency and impact by utilising technology and other innovations.
- Implement and enforce policies and procedures that support business operations.
- Ensure that all compliance and statutory regulations, and environmental objectives are met.
- Foster a positive and focused culture where customer service and teamwork are #1.
- Provide guidance and assistance to all business units across the operations.
- Work closely with shared services team, finance marketing etc
- Assist in the continued growth of the business by involvement in and recommendations operational efficiency.
Skills and Experience
- Proven experience in an operational-based role, with experience in the Insurance industry advantageous,
- Insurance qualifications general insurance or broking advantageous
- Proven ability to build a strong team environment and relationships with both staff and customers.
- Proven track record of managing and improving operational performance
- Strong leadership and stakeholder engagement skills with the ability to build and maintain client and supplier relationships.
- Excellent written and verbal communication skills.
- A proven ability to respond effectively to challenges, multi-task, and prioritise activity in a fast-paced, dynamic environment.
- Excellent strategic thinking and decision-making skills, with the ability to problem solve.
- A can-do attitude with a drive and determination to succeed.
- Insurance experience advantageous
Immediate start is available
- Free Onsite Parking
- Full Product Training
- Discount Pet Insurance
If you feel that you meet the selection criteria email your cover letter and resume APPLY NOW
NO AGENCIES PLEASE
