AddressAlfred Health
Alfred Health is a leader in health care delivery, improvement, research and education. We are the main provider of health services to people living in the inner southeast suburbs of Melbourne, from ambulatory to inpatient and home and community-based services.
- Fixed term opportunity - Ending end of June 2024
- Full Time at 80 hours per fortnight
- Classification -HS2
- Location - Alfred Health
- Great Staff benefits
The Department
This position is Finance Patient Liaison Officer to support both the Finance Department and wider Alfred Health departments and is responsible for increasing the capture of private and compensable patient revenue and growing the private practice profile across Alfred Health. This is achieved through maximising the identification, capture and collection of documentation and collect upfront fees in a timely, accurate and transparent way across Alfred Health.
Position Summary
Project Revenue Services is a customer focused department and the Patient Liaison Officer (PLO) is the intermediary link between Revenue Services and the patient, family or carer. It is a customer service focused role and is responsible for providing patients, relatives, carers and staff with relevant information regarding Private Health Funds, Work Cover, Transport Accident Commission (TAC), Dept of Veteran Affairs (DVA) and Medicare ineligible patients.
The patient liaison team has a customer focus and process improvement mindset. As a key member of the Revenue Services team, this position is vital to ensuring the Revenue Services team achieves its strategic objectives and meets its performance targets.
- Encouraging private and compensable admissions for patients who have such qualification and for the collection of all relevant documentation pertaining to their admission and ensuring all documentation is uploaded into the billing system.
- Ensure all relevant documentation is collected and signed as close to as is practicable to a patients admission enabling all revenue opportunities to be maximised.
- Assisting Doctors with billing under private practice arrangements.
- Assuming responsibility for educating both clinical and non-clinical staff on billing issues in order to achieve maximum revenue benefit for the Health Service
- Maintain data integrity for private and compensable admissions
- Assist patients by successfully lodging TAC and Workcover claims on their behalf, working with the agencies to ensure that claims are accepted.
- providing informed financial consent to Medicare Ineligible patients and others where warranted
- Successful collection of upfront fees across Alfred Health prior to a patients discharge.
- Meeting agreed performance measures and taking accountability for results.
Experience and Qualifications Required
- Demonstrated experience in customer service or administration within a complex health service in the operation and management transactional services, particularly in a heavily regulated environment.
- Patient Liaison experience in a similar sized organisation or Business development experience
- Demonstrated ability to be self-directed and maintain progress in multiple activities running concurrently
- Ability to analyse and problem solve when interpreting data.
- Experience in data manipulation and statistical analysis of large, complex datasets.
- Excellent Interpersonal skills including liaison with various levels of Management
- Possesses excellent communication and interpersonal skills.
- Knowledge of Medicare, Private health insurance and other funder requirements and processes.
- An ability to deliver a responsive and efficient service that is flexible to the needs of key stakeholders.
- Be able to cooperate effectively with the team and work collaboratively to achieve work plan and goals
- Ability to meet deadlines by being proactive, driving work plans, identifying and addressing issues and taking responsibility for actions
- Ability to assist the team to meet performance indicators and take responsibility for completing individual work tasks
Staff Benefits
A chance to further your career in health analytics as part of a dynamic team.
- Generous salary packaging and novated leasing are available through Maxxia
- Onsite child care services, payroll deductible expense
- Onsite staff gym, a payroll deductible expense
- Modern onsite library faculties, exclusive to Alfred Health staff
- Access to health and wellbeing incentives
- Discounted health insurance
All enquiries to Joanne Drossos, PLO Team Leader (acting) on 03 9076 3831
Applications close at 11pm Monday, 11th of March 2024
Alfred Health is an equal opportunity employer and is committed to attracting and retaining a diverse workforce that reflects the community we serve. Applications from Aboriginal and Torres Strait Islanders are encouraged.
In accordance with the Health Minister's Covid-19 Mandatory Vaccination Order, all Alfred Health employees are required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Furthermore, in accordance with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, health care workers in Category A or B roles (as determined by the department's risk ratings) are required to be vaccinated against influenza or hold an acceptable medical exemption.
Website: www.alfredhealth.org.au http://www.alfredhealth.org.au/
