Payment Services Officer

About the Team
Numbering over 1000 staff, our Registration and Licensing (R&L) division significantly contributes to ensuring Victorians are safe on our roads by providing professional customer services, policy advice and specialist services to our customers.
About the Opportunity
Reporting to the Transactional Services Manager, the Payment Services Officer resolves and finalises payments and payment issues from customers for R&L products and services.
About you
The skills and experience required in the position include, but are not limited to the following:

• Provide accurate and appropriate information through multiple delivery channels• Establish and resolve customer queries in a timely manner• Exercise professional judgement to provide relevant information in accordance with policies and procedures• Ability to adapt to changes in work practices to support innovation and continuous improvement

Culture: To attract, retain and develop talented people, we provide genuine flexibility, a culture that supports people to be their best and on top of that - great opportunities for career development. We embrace diversity and inclusion and are proud our workforce reflects the community we serve. What we offer: • Competitive salary and benefits• Supportive, diverse, and inclusive work environment• Opportunities for professional and personal development• Flexible working arrangements and family friendly practices
More information is available in the attached Position Description.
For a confidential discussion regarding this opportunity please contact Lara Hatton, Transactional Support Manager at lara.hatton@roads.vic.gov.au.
How to Apply
Applications should include a resume and a brief covering letter.
Applications close 11.59pm on Friday 16th September 2022.
Please note: This position requires the successful employee to provide evidence of being fully vaccinated against COVID-19, or medical evidence which confirms the individual is unable to receive a dose, or a further dose, of a COVID-19 vaccine due to a medical contraindication or an acute medical illness.
Failure to comply with this condition of employment will impact your eligibility for employment in this position with the Department.
VicRoads is required to evidence your right to work in Australia and may ask for your consent to check records maintained by the Department of Immigration and Border Protection as well as records maintained by Victoria Police and VicRoads as part of the selection process. Information provided to VicRoads will be treated in the strictest confidence.