People And Customer Manager

If you are interested in applying for this role, click this  

or contact  John Oberhardt from LG Services Group at 0411869*** or email ****@lgsg.au 

About us

Our council presents an exciting opportunity for people seeking a dynamic, progressive and fast-paced organisation. 

We have developed a positive workplace culture where collaboration and personal development are core components. 

Ours is a genuine commitment to making a tangible impact on the community through a role offering both purpose and stability. Invest in your own professional and personal growth and be a real contributor to the experience of the Palmerston community. 

There is a sense of pride in the work we do and what we can achieve together for the people of Palmerston. 

Coming together with like-minded people is energising and engaging – you know when you apply yourself you can make a difference that matters. We see investing in our people as an investment in our community.

Our Commitment to You and Our Customers

At CoP we value

• Teamwork
• Commitment and Accountability
• Sustainability and Self-Sufficient
• Quality Resources
• A culture of Continuous improvement 

In addition to our focus on culture, values, and behaviours, we embed our Customer Service Charter in everything we do both internally and externally. The pillars of our Customer Service Charter are:

• Make it easy for customer
• Perform with pride
• Listen, learn and act
• Evaluate and improve

About the Opportunity

We are seeking a people focussed leader to take our employee and Customer experience to the next level.

Working with the Executive Manager, People & Customer, the People and Customer Manager is responsible for the leadership and management of customer centric service provisions to internal and external customers, stimulating a positive working culture and establishing Council as an employer of choice.

The People and Customer Team is contributing to the delivery of the City of Palmerston Community plan through many activities, including:

-          Customer Experience improvements

-          Work, Healthy and Safety

-          Workforce Planning, Employment and Development

-          Industrial and Employee Relations advice

-          Culture Development

-          Compliance and Policy

-          Employee professional development

-          Leadership capability uplift

About You

To be considered for this role, you will have:

• Tertiary qualifications in human resources management/industrial relations or one of the social/ behavioural sciences incorporating these fields and a minimum of three years’ experience leading a Human Resources or Customer Experience division  at a senior level, with a demonstrated commitment to ongoing professional development.
• Demonstrated skills and experience in facilitating, leading and managing both individuals and multi-disciplinary teams.
• Demonstrated ability to improving organisational culture and leadership capability.
• Proven ability to motivate, lead and strategically influence a diverse and dynamic team and contribute to an innovative and positive working environment that motivates and supports people to achieve high levels of performance.
• Demonstrated analytical, conceptual and diagnostic skills to develop practical and innovative solutions to individual and organisational challenges.
• Sound leadership skills with the proven ability and success in working across an organisation and facilitating relevant engagement activities.
• A focus on achieving customer-centric results, with an ability to establish clear, specific goals and objectives and to monitor progress towards those ends, taking corrective action as necessary.
• Understand of the principles of risk management and have a demonstrated ability to apply techniques to monitor and manage incidents/claims, as well as promoting risk management as a vital business principle in decision making.
• Extensive knowledge of customer and people management and demonstrated strong focus on and commitment to providing superior customer service (internal and external)
• Highly developed communication skills including the ability to convey and impart complex information in an easy-to-understand format including verbal, written, public presentation and negotiating skills.
• Demonstrated experience in the development of contemporary strategies and policies relating to People and Customer activities.
• A working knowledge of industrial awards, contract employment, legislation and factors which affect Local Government.
• Extensive knowledge and understanding of human resources best practice philosophies and principles.
• The ability to develop and maintain constructive professional relationships.
• Demonstrated ability to multitask and be flexible with measured agile decision making in a fast-paced environment.

What you will receive

• Competitive leave entitlement with 6 weeks Annual leave per year
• Training & Professional Development opportunities
• A great team who will support you to achieve professionally and personally
• Access to wellbeing initiatives and our Employee Assistance Program
• Access to Salary Continuance

Diversity

At City of Palmerston, we embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from culturally diverse backgrounds.

To Apply

To view a copy of the position description and to 'Apply' please see below.

Applications Close: Monday, 25 March 2024