Plumbing Operations Manager

About Us

Are you a forward-thinking, results-driven individual ready to make an impact in Perth's thriving plumbing industry? Look no further than Alkimos Plumbing and Gas! As a dynamic, family-owned business committed to excellence, innovation, and community impact, we're dedicated to delivering top-notch services to both private and commercial clients. With a strong commitment to growth and innovation, we're constantly seeking new opportunities to expand our reach and enhance our offerings. Join our team as our Operations Manager and play a pivotal role in shaping our continued success.

Key Responsibilities

• Operations Planning: Craft the blueprint for our operations, defining procedures, and setting goals to ensure efficient project execution.
• Customer Service and Delivery: Ensure top-quality service delivery, exceeding customer expectations, and enhancing satisfaction.
• Safety Planning and Control: Uphold safety regulations to protect our team and contribute to overall employee wellbeing and productivity.
• Team Management: Lead and inspire our team, ensuring they work together harmoniously to achieve our goals.
• Staff Scheduling: Organize work schedules to optimize productivity and minimize overexertion.
• Technical Advice and Decision Making: Provide expertise and make informed decisions to drive operational success.
• Quoting: Provide accurate and competitive quotes to clients, ensuring transparency and customer satisfaction.
• Efficiency Analysis: Analyze billable hours, job quality checks, and customer feedback reports to improve operational efficiency.
• Customer Satisfaction and Nurturing: Foster loyalty and positive word-of-mouth by prioritizing customer satisfaction 
• Pricing Updates and Supplier Management: Oversee pricing updates and manage relationships with suppliers to ensure cost-effectiveness.
• Operations Process Improvement: Identify opportunities for process improvement and implement solutions to enhance efficiency.
• Onboarding and Offboarding: Manage the onboarding and offboarding process for team members, ensuring smooth transitions.
• Technician Training: Provide training and support to technicians to enhance their skills and expertise.
• Inventory Management: Manage inventory, including stock and tools, and oversee materials ordering to support operational needs.

Requirements

Minimum 3 years experience in an operations management role

Qualifications and Experience

• Plumbing Contractors License 
• Proven experience in operations management, preferably in the plumbing or construction industry.
• Strong leadership and team management skills, with the ability to motivate and inspire others.
• Excellent communication and interpersonal skills, with the ability to effectively interact with clients, team members, and suppliers.
• Solid understanding of safety regulations and procedures.
• Proficiency in technical aspects related to Plumbing Operations.
• Experience with inventory management and supply chain logistics.
• Strong analytical skills and the ability to make data-driven decisions.
• Knowledge of customer service principles and practices.
• Familiarity with relevant software and tools for operations management.

Benefits

• Competitive salary and benefits package.
• Opportunity for growth and advancement within a dynamic and growing company.
• Collaborative and supportive work environment.
• Training and development opportunities to enhance skills and expertise.
• Family-owned business committed to excellence, innovation, and community impact.
• Paid birthday off to Celebrate you