Policy Analyst - 6 Month Contract

Our client is a house hold Australian brand taking on a large CX transformation to improve customer experience and looking for a Policy Analyst to re-write a number of manuals and policies to better serve the internal customer support teams and self-service for their customers through their online chat features and mobile app. 

We are looking for an experienced Policy Analyst that is a critical thinker, excellent communicator and customer focused. 

Key Responsibilities:

• Conduct thorough research and analysis on relevant policy issues.
• Develop policy briefs, reports, and recommendations based on research findings.
• Collaborate with stakeholders, including government officials, advocacy groups, and subject matter experts.
• Re-write internal manuals and policies. 
• Provide strategic guidance on policy implementation and advocacy efforts.
• Participate in meetings, conferences, and workshops to represent the organization's policy positions.

• Proven experience in policy analysis, with a background in copy writting, research, or related fields.
• Strong analytical skills with the ability to interpret complex information and legislation.
• Excellent written and verbal communication skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with policy analysis tools and methodologies.

• Make a meaningful impact on critical policy issues that affect almost every Australian.
• Collaborate with a diverse and passionate team.
• Initial 6 Month Contract with possibility of extension
• 3 days a week from office, 2 days a week WFH
• $600 - $650/day including Superannuation