AddressOur clients are leading ENT specialists committed to providing exceptional patient care and work for the reward of assisting patients back to health. The newly established practice is led by two dedicated, compassionate and highly skilled ENT surgeons. While treating all ENT conditions they have a special interest in head and neck cancer.
Above all these two professionals prioritise creating an environment for their team that motivates all to work for both patient satisfaction and clinical excellence. Their core values are grounded in family-like support and they believe in inspiring and motivating through a culture of collaboration and mutual respect, where egos are left at the door.
Located on the esteemed, exciting and vibrant St Vincent’s campus in Darlinghurst, you will be managing the day-to-day operational logistics. The directors are excited to offer their Practice Manager autonomy with the right amount of collaboration to ensure the practice is operating efficiently and reaches growth potential.
About the role …
- Oversee the day-to-day operations of the practice, including patient scheduling, appointment management, and clinic workflow.
- Ensure efficient use of resources, such as staff, equipment, and facilities, to optimise patient care delivery.
- Implement and enforce policies and procedures to maintain compliance with regulatory standards and enhance operational efficiency.
- Serve as the primary point of contact for patients, addressing inquiries, concerns, and complaints promptly and professionally.
- Coordinate patient appointments, consultations, and follow-up care to ensure seamless experiences and continuity of care.
- Monitor patient satisfaction metrics and implement strategies to enhance patient experience.
- Oversee billing, coding, and insurance-related activities to optimise reimbursement and minimise denials.
- Implement quality assurance programs and clinical protocols to uphold clinical excellence and patient safety.
About you …
- Vast experience in healthcare management, preferably in a specialist or surgical practice setting.
- Gentu or Genie system exposure advantageous but by no means a deal breaker!
- Strong leadership, communication, and interpersonal skills.
- Demonstrated ability to manage patients, resources, and budgets effectively.
- Proficiency in healthcare operations, and billing.
- Knowledge of medical/surgical terminology and procedures.
- Commitment to delivering high-quality patient care and service excellence.
- Leadership of practice staff and ability to foster development to drive culture and staff satisfaction.
If you're ready for an opportunity to take part in growing a new practice to its full potential while contributing to the care of our greater community, get in touch!
For more info, contact:
Georgi Chard | 0421 845 *** | ******@eightrecruitment.com.au
