Address Job Description
Location: Melbourne | CBD
Job type: Full time
Organisation: Department of Transport and Planning
Salary: $106,534 - $128,897
Occupation: IT and Telecommunications
Reference: 3159
About the Role
Full Time - Fixed Term until 01/05/2025 (multiple positions)
The Process Analyst plays a pivotal role in implementing transformative changes within the transport disruption information processes and systems related to real-time, disruptions and spatial mapping data. You will work closely with both internal teams and transport operators to identify, document, and evaluate the current and future state of business processes and workflows for disruptions management.
This role requires close collaboration with stakeholders and cross functional teams to develop recommendations for process improvements and to ensure that future state workflows are effectively applied using existing and new systems. You will create comprehensive documents to articulate updated processes, ensuring clear communication among team members and stakeholders.
Additionally, you will implement and monitor key performance indicators to systematically measure the effectiveness of the change management program and ensure continuous improvement. You will facilitate knowledge transfer through comprehensive training sessions, ensuring that the team is well equipped to leverage the process improvements as part of their day-to-day operations.
To access the Position Description, please click here.
The ideal candidate for this job should demonstrate advanced skills in partnering and co-creation, leading complex VPS-wide co-create activities and addressing potential issues in the broader organizational context. Additionally, they should exhibit accomplished abilities in innovation, continuous improvement, critical thinking, effective communication, and customer focus, while embodying personal attributes such as outcomes thinking and collaborative teamwork, with a commitment to promoting safe, inclusive, and flexible team operations.
Position Outcomes / Accountabilities
Process analysis & improvement - Evaluated and refined existing transport disruption information processes, ensuring a thorough understanding of the operational landscape and identified areas of improvement. Devised and implemented effective strategies, leveraging data analytics and systems to optimise and streamline disruption information processes for the department and transport operators.
• Documenation of data workflows - Created comprehensive documentation outlining updated processes, ensuring clear communication and understanding among team members and stakeholders. Collaborated effectively with cross-functional teams to integrate data process improvements seamlessly into existing systems and workflows. • Documentation & Performance Metrics - Defined and implemented key performance indicators (KPIs), systematically measuring the effectiveness of data transformation initiatives and reporting outcomes.
Knowledge Transfer & Training - Conducted comprehensive training sessions for team members and stakeholders, ensuring a widespread understanding and successful adoption of the updated data transformation processes.
Provided Ongoing Support - Offered continuous support to stakeholders and public transport operators, addressing issues promptly and refining processes based on feedback and evolving requirements.
Promoted and supported safe, inclusive and flexible team operations.
Qualifications and Experience
Mandatory • Appropriate tertiary qualifications and/or
Experience relevant to the capabilities of the role
Desirable • Postgraduate qualifications in a relevant discipline • PROSCI Change Management certification or similar certification
What we offer
Meaningful work making Victorian communities more accessible and liveable
• Professional growth and development opportunities across the department and the wider Victorian Public Services • A hybrid working model focused on collaboration and teamwork
Optimal work-life balance initiatives including flexible working arrangements
Opportunity to work across multiple urban and suburban hubs
We prioritise the development of a safe and inclusive culture
Culture Value
We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritize the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.
How to Apply
Click the ‘Apply’ button and follow the prompts. Applications should include a resume and a cover letter. Applications close at 9 pm on Monday, the 5th of February 2024. For further information about the role please contact Linda Lucas, Business Support Officer via DataTransformation.Recruitment@transport.vic.gov.au.
Preferred applicants may be required to complete a police check and may be subject to other pre-employment checks. Information provided to the Department of Transport and Planning will be treated in the strictest confidence.
Please let us know via phone or email if you require any adjustments to ensure your full participation in the recruitment process or if you need the ad or any attachments in an accessible format (e.g., large print) due to any viewing difficulties or other accessibility requirements.
