Address • Maximum Full Time 6-month Contract• Increase your pay with tax free packaging• Location based at Norwest
About the role:
Senior business process analyst Reporting into the Business Improvement Manager, The Senior business process analyst plays a crucial role in establishing and maintaining a robust Process Documentation and Maintenance regime to ensure a consistent and positive experience for staff and customers within our organization's support centre. This role is integral to streamlining business support functions, enhancing operational efficiency, and driving continuous improvement.
Key responsibilities
Develop, implement, and maintain a standardized Process Documentation framework including process hierarchy for support centre functions.
Create detailed process maps, workflows, and level 4 & 5 processes to serve as reference documents for staff.
Ensure that processes capture relevant regulations and industry standards for compliance.
Continuously evaluate existing processes to identify opportunities for optimization and efficiency improvement.
Work closely with cross-functional teams to streamline processes and eliminate bottlenecks.
Implement best practices and industry standards to enhance the quality and effectiveness of support centre operations.
Drive a proactive approach to identify and address process-related challenges.
Establish a robust process maintenance regime, including regular reviews, updates, and version control for Process Documentation.
Definition, capture and delivery of requirements to support the enhancement of systems required for service delivery
Ensure that all stakeholders are informed of and adhere to the maintenance schedule.
Monitor changes in the organization, industry regulations, and customer needs to adapt processes accordingly.
Develop and implement quality assurance procedures to guarantee the accuracy and consistency of Process Documentation.
Conduct audits and reviews to verify that processes align with actual operational procedures.
Work with team leaders to address discrepancies and non-compliance issues promptly.
Analyse process-related data to identify trends, issues, and areas for improvement.
Support the development of dashboards for the General Manager and department heads, offering insights and recommendations based on SLAs and KPIs.
Key Skills
Proven capabilities in workshop management and process mapping
Development of process hierarchies and documenting processes
Stakeholder management and collaboration
Problem solving and utilisation of data to drive improvement processes.
Qualifications and Experience
Bachelor’s degree in a related field
Experience with Lean, Six Sigma, Process mapping and/or business process reengineering and management
Experience with process mapping tools, managing operational processes and data analysis
3+ years experience in process improvement, management or process reengineering
About Anglicare:
For over 160 years, Anglicare has been serving people - providing care to older people and services for people in need. We began because of people like you, people who saw a need in the community and who were compelled to make a difference. People motivated by Christian love and a passion to serve.
This is where you can do the best work of your life.
To find out more, please visit: http://www.anglicare.org.au
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
Jesus Christ honoured, lives enriched and communities strengthened.
Anglicare is committed to ensuring the safety and wellbeing of children and young people and has zero tolerance of child abuse.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date; and as such the closing date is subject to change without notice.
