Product Manager- Client Conversion

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

Our technology team thrives on inclusivity and collaboration, believing that diverse perspectives lead to great solutions. We foster a culture that champions individual growth, professional development, and work-life harmony. We're invested in your success and dedicated to supporting you every step of the way. We encourage our team to bring challenge thinking and fresh ideas to the table and our Agile approach empowers us to focus on outcomes. When we hire someone its because they are bring the skills, attitude and experience we're looking for....so we let you do what you are best at! Join us and be part of a community that's passionate about harnessing technology's potential to drive market leading solutions for our clients. Elevate your career in an environment where your ideas matter, your growth is nurtured, and your potential is limitless.

We are currently going through an exciting phase of growth as we invest in cutting-edge technologies. This position for a Product Manager- Client Conversion is one of our most recent additions, dedicated to driving conversion of customers from first touch to first trade.

You will be part of an experienced Product Management team who have a proud history of providing superior digital experiences, winning awards for customer satisfaction amongst our competitors, and cultivating passionate brand loyalty. Reporting to our Head of Product in Melbourne, you will be leading the development and execution of our global product strategy ensuring our client experience is best in the market with improvements and tools to enhance their trading experience.

We are looking for a product leader who is a great communicator and domain expert with genuine passion for data and analytics, using them to evaluate conversion performance. You should also have an unwavering focus on meeting customer needs, actively seeking opportunities to learn from them and applying those insights to test, refine, and enhance the overall customer journey.

Although we are based in Melbourne, we are open to candidates from other regions in Australia.

As our Product Manager- Client Conversion, your key responsibilities include, but not limited to :

• Develop and implement a strategy to create a seamless onboarding and account management experience, resulting in increased conversions and cross-sell opportunities.
• Ideate, design, and implement new features and functionalities
• Prioritize feature development based on user feedback, business goals, and industry best practices
• Define and execute a comprehensive onboarding strategy to guide users through the product adoption process
• Maintaining and optimizing current onboarding flows and processes while building a new, industry-leading platform.
• Combine traditional KYC methods with innovative technology to enhance and expand the capabilities of our platform.
• Collaborate with cross-functional teams to create a customer-centric, scalable, and globally competitive Onboarding platform.
• Take full ownership of the Onboarding and accounts conversion process. Be the subject matter expert, analyze and measure conversion numbers, work with UX and research teams to conduct research and usability testing to identify customer pain points and potential areas for improvement.
• Engage directly with clients, alongside frontline and operational teams, to understand their needs.
• Establish close collaboration with engineers and multiple teams within Pepperstone, including Compliance and Operations, to achieve shared objectives.

About You:

• Previous experience as a Product manager within a global fintech, TradFi or DeFi with specific experience in optimizing the conversion of customers from first touch through to first trade
• Be a strategic thinker with the ability to develop and implement plans for the short, medium, and long term
• You have a strong drive for success and thrive on overcoming challenges to ensure project success
• Product Management and leadership experience with proven ability to influence and inspire teams from different departments to achieve successful product launches
• Adaptability to thrive in a dynamic environment within a rapidly changing industry and can navigate demanding regulatory frameworks
• A natural collaborator, working across diverse teams and stakeholders to define and deliver on a product strategy that supports the desired commercial priorities
• Current and full working rights in Australia

Why you will enjoy working with us:

• Competitive salary structure including company bonus scheme
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas