Product Manager

Position: Product Manager

Company Overview:

Semaphore Consulting is a dynamic and innovative organisation committed to providing cutting-edge software solutions in the education sector. Our flagship product, Xuno, revolutionises school management, fostering a seamless experience for educators, students, and parents alike. As we continue to grow, we are seeking a highly skilled and motivated individual to join our team as a Product Manager.

Key Responsibilities:
 

1. Xuno Support (Level 1, 2, 3):
   • Provide expert support for the Xuno platform at various levels, ensuring users receive timely and effective assistance.
   • Troubleshoot and resolve complex technical issues, collaborating with the technical support team.
      
2. Management of Cross-Functional Teams:
   • Lead and inspire cross-functional teams, ensuring effective collaboration among team members from different departments.
   • Foster a positive and innovative team culture that aligns with the company's goals and values.
      
3. Graphics, File Editing, Licenses:
   • Oversee graphics, file editing, and licensing processes, ensuring compliance and high-quality deliverables.
   • Collaborate with relevant teams to enhance product features related to graphics and file editing.
      
4. Leadership of Product Roadmap:
   • Develop and execute a comprehensive product roadmap aligned with company strategy and market trends.
   • Lead the team in achieving product milestones and ensure timely delivery of new features and enhancements.
      
5. Deep Product and Domain Knowledge:
   • Maintain an in-depth understanding of the Xuno platform and the education domain.
   • Act as the go-to person for product-related queries, providing insights and guidance to internal teams.
      
6. Stakeholder Management:
   • Cultivate and maintain strong relationships with stakeholders, including clients, partners, and internal teams.
   • Act as a bridge between business and technology, ensuring alignment of objectives.
      
7. Business Analyst - Translating Conversation into Requirements:
   • Analyse business needs and translate them into clear and actionable requirements for the development team.
   • Ensure effective communication and understanding between business stakeholders and the development team.
      
8. UI Design, Liaise with Designer, UI/UX Design:
   • Work closely with designers to create UI design mockups that enhance user experience.
   • Collaborate on the development of intuitive and visually appealing user interfaces.
      
9. Critical Account Manager:
   • Serve as a critical account manager for key locations, ensuring exceptional customer satisfaction and addressing account-specific needs.
   • Develop strategies to expand product adoption and usage in designated areas.
      

Requirements:

• Proven experience in a similar product management role.
• Strong technical background with proficiency in Xuno or similar platforms.
• Excellent leadership, communication, and stakeholder management skills.
• Solid understanding of UI/UX design principles and business analysis.