Address This role is responsible for supporting frontline housing staff to provide and enable an enhanced multi-agency system response for vulnerable customers with complex needs including domestic and family violence, sexual violence, child protection, substance abuse, mental health, and disability. The role will aim to embed an improved understanding of how issues of gender, race, diversity, trauma, vulnerability, and power imbalance impact on service delivery to ensure an integrated housing response that meets each customer’s holistic needs.
• Oversee shared mailboxes to ensure that executive and customer requests are actioned in a timely and efficient manner.• Assist with the provision of Project Support across a range of initiatives which may include training projects, workshops, ad hoc IT and information management requests and instigating actions to resolve emerging issues.• Provide support to team members, Housing Service Centres and High-Risk Teams in developing, implementing, and reviewing resources to provide streamlined service delivery for customers with complex needs.• Support the preparation of a range of high-quality written material including business reports, practice guides and presentations as required.• Assist with end of month reporting cycle and processes including the preparation of HR, finance, flexible assistance package reconciliation, workplace health and safety and business continuity reports.• Work both autonomously and within the team and establish and maintain strong working relationships with key internal and external stakeholders to ensure successful and timely implementation of activities for the ongoing development and maintenance of business processes, service delivery practices, procedures, and systems.• Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations
Applications will remain current for 12 months.
