Property Coordinator

InLife is a rapidly growing, financially healthy social enterprise with a vision that all people with a disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home. 

As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life’s choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe we’re doing it, one team at a time. 

We understand that if we’re serious about our vision to transform the experience of disability support (and we are!), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, you’ll play an important part in making sure we deliver outstanding service. 

As a role that is closely connected to our clients, you will be working across the organisation, playing a crucial role in managing all facets of the properties where we support our clients. This will include asset purchasing and management of new home setups, some aspects of health and safety management (evacuation planning, testing and audits) and coordination of maintenance and repairs in these settings.

The role requires the incumbent to be technically astute to use a variety of platforms to record assets, track maintenance requests, along with having the communication capabilities to contribute to policies, write reports, and negotiate with suppliers.

Supporting the Head of Operations, Client Service Teams and Operations Business Partners,  this role needs to be able to manage complex situations with discretion, work flexibly as situations arise and have the confidence to work both as part of a team and individually to achieve organisational and client goals.

Key Accountabilities

Establishment and Management new client homes

• Ensure new client homes are established in full, including working with client service teams, operations business partners, IT and finance to deliver set ups on time.
• Assist with establishment of utilities for new property locations, and working to optimise cost savings to clients with all utilities.
• Track and report on physical assets stored in locations and where required, find replacements and/or dispose of assets.
• Including at end of lease or service agreements make goods.
• Undertake compliance and support activities such as Personal Emergency Evacuation Plan (PEEPS) testing, utilities engagement and vendor and contractor management.

Health and safety

• Working with Client Service teams to ensure appropriate PEEPS and Safety measures are implemented and maintained across all properties
• Working with Operations Business Partners and Client Service Teams to test the efficacy of property related PEEPS and evacuation drill procedures in line with OH&S regulations and NDIS requirements
• Manage the InLife site safety audit program and conduct site inspections including managing and closing out any audit findings
• Working with Specialist Disability Accommodation (SDA) Providers to ensure buildings and associated equipment are maintained in a safe and compliant manner
• Develop and maintain InLife’s Test & Tag

Maintenance Management

• Monitoring the Property mailbox for all maintenance requests
• Referring to the appropriate property provider for maintenance requests to be completed, as needed
• Arranging for contractors to attend and complete maintenance, where it is InLife’s responsibility to do so - with some potential site visits for simple maintenance matters (lightbulbs etc.)
• Building a central register of preferred providers to streamline response times to maintenance requests

Administration and support

• Day to day management of InLife’s Property mailbox
• Ensure all information relating to properties is stored within the appropriate system/s and updated regularly
• Provide input into continuous improvement for the broader organisation and broader InLife projects as required
• Participate in meetings and committees, including providing reports and recommendations related to enhancing the organisational approach to any and all matters associated with the role.

To be successful you’ll have

• An understanding of property within the disability sector.
• Enthusiasm and passion for people with disabilities to  be supported to live their best lives
• The comfort and ability to manage light maintenance work (imagine setting up a kitchen with a first aid kit and fire extinguisher or constructing basic furniture from flat pack purchases!)
• Strong customer service orientation, listening skills, written and oral communication skills
• Experience in property maintenance including rental properties preferred not required
• Tech savvy - you will be using the G Suite, MS office applications and Xero so you’ll need to be comfortable with using tech and a quick adopter of new software applications

As part of our recruitment process, certain checks will be undertaken with your permission, including an NDIS Worker Screening Check that you must have before you can start work.

We encourage all of our staff to be vaccinated for COVID-19 and current recommendations about vaccination can be found on ATAGI website.

We offer great wages, great benefits and a supportive team culture (plus a strong commitment to birthday cake!).  Salary packaging benefits are available too, which can help you maximise your take home pay. 

At InLife, diversity and inclusion is part of our DNA.  We celebrate the amazing differences we all bring to our work and we actively ensure that everyone feels safe and supported in our workplaces.  

We welcome and encourage applications from everyone and our hiring decisions will never be based on things such as your gender identity, disability, age, religion, ethnicity, sexual orientation or cultural background - because they simply aren’t relevant to doing an awesome job (and you are protected from this kind of discrimination under Australian law). 

We also know that we continue to learn more about inclusion every day, so if there is something you think we could do differently to make InLife a place you could picture yourself working, we’re all ears.