Reception/Administration

At Look Who's Talking, we are driven by our mission to build connected communities, and that starts with a brilliant team of incredibly passionate people! We live and breath in the belief that we are better together, so are driven to create and grow a workplace where our Talkers can thrive and work together to deliver fun, innovative healthcare.

We are on the lookout for a vibrant new Talker to join our Client Care Team. You will be the first point of contact for our amazing clients and their families and will be responsible for positively shaping the interaction that clients have with the clinic, ensuring that you provide excellent customer service through all means of communication. You will also look after a range of administrative duties to ensure the smooth operations of the office.

This is a Permanent Full-Time opportunity at our Birkdale Clinic. Our welcoming Clinic has a fresh and positive vibe and is filled with wonderful clinicians who are passionate about what they do. So, come and join us…. there is also a coffee machine and fully stocked snack bar to enjoy!

Key Perks of Being a Talker

• Make a positive difference on people's lives by providing AMAZING service and support
• Be a part of an incredible team - we know our client care team are just as impactful on our clients journey as our clinical team
• Attend our team building and professional development days
• Join us on our yearly 2 day conference
• Beautiful clinic in a lovely location
• Great support with other client care members and team
• Huge focus of workplace wellbeing with an EAP for all Talkers, monthly team focus and mental health first aiders
• Professional learning opportunities and training
• Most importantly a snack bar and coffee machine…

 Key Responsibilities

• Responding to client inquiries via phone, email, and chat in a timely and professional manner
• Providing accurate and thorough information to clients about our programs and services
• Resolving client issues and complaints with empathy and a problem-solving mindset
• Documenting and tracking client interactions and providing timely updates to clients as needed
• Collaborating with internal teams to ensure clients receive the best possible experience

Your Talker Toolkit

• Excellent Communication Skills: Demonstrated ability to communicate effectively, both verbally and in writing, with team members, clients, and stakeholders.
• Organizational Skills: Proven track record in managing schedules, appointments, and client data accurately and efficiently.
• Customer Service Orientation: Commitment to ensuring a high level of client care, managing client interactions, and handling complaints compassionately and efficiently.
• Team Player: Passionate about teameork, fostering a positive and collaborative team culture.
• Analytical Thinking: Ability to analyze processes, procedures, and service delivery to identify areas for improvement and implement enhancements effectively.
• Technological Proficiency: Competency in using various office systems, including Nookal and office software, to manage appointments, data, and correspondence efficiently.
• Continuous Improvement Mindset: Proactive approach to evaluate and improve client onboarding, office procedures, and services provided to clients.
• Talker Values: Demonstrated commitment to teamwork, psychological safety, and a love of learning
• Emotional Intelligence: Ability to manage interactions with empathy, demonstrate adaptability, and exhibit self-reflective and flexible thinking.

Possession of a current Positive Notice Blue Card for Child Related Employment issued by the Public Safety Business Agency and NDS Worker Screening Card  (Applicants who do not possess this but are willing to apply for the position, knowing they must satisfy eligibility criteria, will be considered.) 

Please apply with your cover letter and resume. Applications will only be accepted through Seek.