Receptionist

DNTL Code, a thriving dental and dermal practice in Broome, Western Australia, is seeking a skilled and compassionate Receptionist. The practice offers a supportive environment in a stunning coastal location, providing comprehensive oral and dermal healthcare services. With the recent announcement of Broome's newest health and wellbeing centre being developed, DNTL Code is growing! We are looking for a talented individual who can deliver exceptional patient care administration support to all dental and dermal practitioners on a day-to-day basis. This full-time position offers a competitive salary and attractive benefits.

Responsibilities:

• Handle phone calls and enquiries in a confident and professional manner, providing accurate information about our services, procedures, and practice policies.
• Utilise objection handling when required and explain basic treatment plans to patients.
• Maintain a tidy and professional workspace, creating a warm and inviting environment for patients, visitors and the team.
• Welcome and check-in patients, schedule appointments, and promptly address patient enquiries.
• Manage dental and dermal appointment bookings, ensuring a smooth flow of patients and optimising the practice's schedule for maximum efficiency.
• Manage patient records accurately and efficiently using electronic health records systems whilst maintaining confidentiality requirements.
• Utilise booking, marketing, intranet and referral software effectively to manage all aspects of our patient base and business administration needs.
• Process payments, private insurance, Child Dental Benefit Scheme and Department of Veteran Affairs claims, and provide exceptional customer service to ensure a positive patient experience.
• Support the clinical team in routine tasks such as instrument sterilisation and ad hoc practice tasks.
• Complete daily financial reconciliation.

Requirements:

• Strong organisational and multitasking skills, with meticulous attention to detail.
• Highly developed communication and interpersonal skills, fostering positive relationships with patients and colleagues.
• Ability to work collaboratively within a multidisciplinary, fast-paced team and independently as needed.
• A dedication to learning to provide the best preventative dental and dermal care and support to the clinicians and patients.
• A working understanding of routine dental and dermal treatments and products.
• Exceptional customer service skills, exhibiting a friendly and empathetic attitude.
• Open to feedback and a commitment to constant improvement.
• A strong commitment to upholding the DNTL Code values of Proactivity, Innovation and Confidence.
• Certificate II Business Administration
• Proficient in software programs Dental 4 Windows, Zenoti & Timely, Mediref and Microsoft Suite.
• Experience in processing payments, third party claims and invoicing.

Desirable:

• > 1 year administration experience within a health care setting.
• Experience in developing creative digital/social media marketing materials.

Benefits:

• Annual salary from $63000 + super, dependent on qualifications and experience.
• Opportunity for ongoing professional development.
• Generous staff bonus available for dermal or dental treatments.
• Team pamper nights.
• Discounted products and treatments.
• Flexible hours can be considered.

If you are a passionate about dental and skin health, committed to delivering exceptional patient care and eager to contribute to a dynamic clinic, we would love to hear from you.

To apply, please visit https://dntlcode.com.au/pages/careers to submit your interest. 

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $63,000 - $70,000 per year