AddressWe are offering a great opportunity for a successful applicant to join our specialist team in our newly designed rooms in Heidelberg. Staff uniform provided and car parking available and subsidized for staff.
In this role you will need to be patient focused with a warm and welcoming nature. You will work closely with a friendly team of PA's and Specialists as the first point of contact in our reception.
Working in our busy practice, your day will be both fast paced and diverse. Experience working in a medical environment is essential and Genie software experience preferred.
Full-time cover is required however part-time job share may be considered if suitable applicants apply.
Key responsibilities include
- Meeting and greeting patients providing a first-class service in a professional and courteous manner as the first point of contact.
- Promptly handling a high volume of telephone enquiries, maintaining a computerised booking system, obtaining and sending results, emails and faxes.
- Attend to patient and visitor arrival, obtain patient information, register patients.
- You must be a team player with a high level of customer service and a positive attitude.
- Ability to work calmly and efficiently in a busy environment whilst also having ability to work autonomously
Essential Criteria:
- Ability to multi task with attention to detail and accuracy
- Fast and adaptive learner.
- Excellent phone and interpersonal manner.
- Ability to work independently as well as part of a team environment.
- Proven previous experience in a medical practice.
- Ability to prioritise under pressure.
- Strict adherence to patient confidentiality and practice policies and procedures.
- Fluency in written and spoken English essential
Desirable criteria
- Knowledge of Urology medical terminology would be helpful
- Previous experience in Healthcare -Specialist practice preferred
- Excellent working knowledge of computers and medical software (preferable Genie)
