Receptionist / Administration Officer

Youth Focus is a for-purpose organisation that creates brighter futures for young people in Western Australia by offering a range of no-cost mental health services. Established in 1994, Youth Focus delivers innovative and accessible mental health services and programs across Western Australia to help at-risk young people aged 12 to 25. 

A key component of this is our role as the lead agency for a number of headspace centres, including the dynamic and successful satellite headspace Northam located on Ballardong Noongar Country. 

The headspace mission is to collaborate to design and deliver innovative ways of working with young people to strengthen their mental health and wellbeing. headspace Northam is part of a national network of over 100 headspace centres operating across Australia with the vision of all young Australians being supported to be mentally healthy and engaged in their communities. 

• Join our headspace Northam crew! 
• Permanent, part-time role at 0.6FTE (22.5hrs per week)
• Tuesday to Thursday (late shift Wednesday 11am - 7pm)
• Looking for an ASAP start!  

This position will provide a welcoming, safe, and respectful first point of contact for young people, their families, and all visitors accessing the headspace Northam Centre. Other duties include:

• Attending to incoming phone calls, voicemails, emails and SMS messages and ensure response in an appropriate and timely manner
• Administrative support to the Centre's programs as required
• Clinical admin duties, including entering client data in required databases and software systems
• Coordinating meetings, including sending of agendas and taking of minutes
• Booking and scheduling allied health appointments, ensuring room availability and appropriate reminders are sent to clients
• Maintain client confidentiality and privacy at all times
• Work with clinicians to ensure that the reception area is as culturally safe and appropriate as possible
• Provide ad hoc assistance to the multi-disciplinary team, including attendance at organisation or community events

To be considered for this position, applicants will have: 

• Excellent interpersonal skills, including the ability to engage with young people from a range of backgrounds
• Previous Reception/Administration experience in a health, youth, or community Services setting
• Must possess a high degree of proficiency with Microsoft Outlook, Word, Publisher and Excel packages and experience with Electronic Medical Record software
• A strong understanding of privacy and confidentiality within a healthcare setting
• Demonstrated organisational and time management skills
• Ability to work autonomously while also able to work effectively within a multi-disciplinary team
• 'C' Class Driver's Licence and access to reliable vehicle
• The capacity to work late shifts until 7pm as required

To successfully become part of our team, it is just as important to align with our values as it is to meet our selection criteria. Our values are part of who we are and are demonstrated in the way we work every day. 

• Youth Focus is a DCA recognised Inclusive Employer!
• Competitive salary offerings with the ability to salary sacrifice
• Access to professional development opportunities
• Additional annual leave, and other leave offerings
• Generous paid parental and partner leave

Please send through your CV and Cover Letter that addresses the abovementioned selection criteria detailed under the section 'About You'. 

Closing date for applications: 9.00am, Monday 29 April 2024.

PLEASE NOTE:

• We reserve the right to close this job ad early so please apply at your nearest convenience.
• Appointment to the role is subject to the successful candidate possessing a satisfactory National Police Check and Working with Children Check.
• Due to the high volume of applications only shortlisted candidates will be contacted. For those who are not contacted, we thank you for your application and interest in working with Youth Focus.
• For further information or a confidential discussion about the position please contact Human Resources on (08) 6266 4***.

Youth Focus is committed to ensuring every individual that interacts with us feels safe and is able to bring their whole selves, being welcomed with equity, dignity and respect. In doing so, we understand that we must first include, listen, and reflect in order to build trust, connect, and partner. We celebrate individuality and are guided by the stories and journeys of the communities in which we live and work. Everyone is welcome at Youth Focus.