Receptionist & Administrative assistant - Gertrude Street Clinic

About Gertrude Street Clinic

Gertrude Street Clinic is located adjacent to Melbourne's CBD and provides private consulting rooms, reception and administrative support to Psychiatrists and allied mental health practitioners.  Practitioners consult from our consulting rooms and/or remotely via telehealth.  Psychiatry trainees from neighbouring St Vincent's Hospital (Fitzroy) also use our rooms and services in clinical placements supported by a Commonwealth funded program.

The reception administration team plays a vital role in the smooth running of our consulting rooms on behalf of patients, practitioners and in our affiliations with St Vincent's Hospital and other community services.  The team handles all aspects of the patients’ experience from initial enquiries via phone or email, handling referrals, booking appointments, orientation to the clinic, processing payments, Medicare claiming and liaising between patients, referrers and treating practitioners using a shared IT system and Shexie practice management software. The team also maintains and administers consulting rooms arrangements as per agreements with private practitioners, St Vincent's Hospital (on behalf of the STP trainees), and external service providers (e.g. utilities, cleaners, IT provider, repairs/maintenance).

We are seeking experienced applicants for a part-time position of 2 days per week with some availability to assist in covering staff leave as required. The position would suit those interested in health and mental health care, with strong communication and inter-personal skills, a capacity to empathise with the needs of patients and practitioners, and a strong understanding of relevant privacy principles, Medicare and other health insurance systems in the context of mental health practice support.

Skills and Experience

• Prior reception and administrative experience in a health care setting highly regarded. 
• Proficiency with practice management software, including electronic Medicare claiming.
• An understanding of the Australian Privacy Principles as they relate to private health care clinic settings.
• Well-developed communication and inter-personal skills to deal with the sensitivities of patients with mental health difficulties.
• Attitudes of high motivation, organization, co-operation, flexibility, professionalism and compassion.

Requirements

• Eligibility to work in Australia
• Working with Children's check. 
• Must be willing to undergo Victorian Police Check
• Be up to date with Covid-19 vaccination requirements for a healthcare setting. Annual influenza vaccination.

Enquiries

• Please contact Dr Josh White, Psychiatrist and Director on ph 9419-3001 or email ***********@bigpond.com