Receptionist (Dental)

Are you a relationship builder?

Are you efficient and organised?

Are you empathetic and mature?

Do you like making a difference in people’s lives?

If you’ve worked in a reception or customer-service role, and you want to make a meaningful difference in people’s lives, then this could be the opportunity for you. 

About us

Bite Dental is a private, boutique dental studio owned by Dr Simon Franks, one of Australia's most highly qualified dentists and examiner for the Royal Australasian College of Dental Surgeons. Dr Franks’ core philosophy is that patients don’t care what you know until they know that you care. Building relationships with our patients is a cornerstone of the practice, and we treat our patients as friends. 

Our values

We do not rush through appointments. We set aside sufficient time with each patient to understand their motivations and concerns, to diagnose and treat completely and collaboratively, and to ensure that they are part of their journey in health. 

The entire Bite team is committed to providing patients with high-quality care and personalised service, and feedback from our happy patients, with over 300 5 Star Google Reviews, gives us comfort that we are living our philosophy. 

About the clinic

The practice has been operating in the CBD since 1960, with Dr Franks purchasing and rebranding it as Bite Dental in 2010 and expanding it to a 4 chair practice in 2019, with every design element tailored to support our core values. 

The clinic is located in the centre of Brisbane's Queen St Mall, within walking distance of train and bus routes and all that the CBD has to offer.

We are part of a health hub that includes GPs, skin specialists, maxillofacial surgeons, cosmetic clinic and a pathology lab. We share a building, and have close relationships, with a radiology clinic, endo and perio specialists as well as a pharmacy.

About you

• You’re vibrant and confident, and are great at making a good first impression.
• You enjoy connecting with people, and building upon the relationships that we’ve established over years. 
• You understand that visiting a dentist can cause anxiety, so your natural empathy and maturity enables you to calm nervous patients.  
• You’re organised and efficient, especially when using IT systems such as a Patient Management System, or can learn new systems quickly.
• You’re interested in learning about dental services. and acquiring skills that will bring variety to your role. 
• Experience in the dental industry will help you to hit the ground running

The position

The Receptionist role will support the front office team, and free them up to do other tasks. You will mainly be responsible for 

• Meeting, greeting and departing patients
• Maintaining the appointment book 
• Processing patient payments
• Responding to incoming calls and confirming appointments
• General administration 

How we will support you

• We will scaffold your induction with on-the-job training.
• A comprehensive intranet contains policies and procedure documents for your key duties.
• The Patient Management System support team is available at all times.
• We hold regular team meetings, where you will have opportunities to participate in continuous improvement, both professionally and personally. 

The offer

We are excited to offer the opportunity to a suitably motivated Receptionist to join our team, 4-5 days per week (no late nights or weekends)  

Apply via seek with a copy of your resume and brief cover letter indicating why you are the best person for this opportunity.