AddressWorkSafe is Victoria's workplace health and safety regulator. We are also the workplace injury insurer. Our job is to reduce workplace harm and improve outcomes for injured workers. This is our promise to the Victorian community and the reason we exist.
Recovery Performance Officer
- $116,223 per annum + Superannuation
- Fixed term role until 09/05/2025
- Geelong Location - Hybrid (minimum 3 days in the Geelong office is required)
About the role
At WorkSafe we're dedicated to supporting all Victorians to be healthy and safe at work and to recover from any workplace injury or illness as quickly as possible. Our passion for safety and wellbeing is what unites us.
The Recovery Performance Officer is responsible for supporting the Health & Recovery Division in delivering key initiatives to support the recovery of injured workers.
The role will work directly with internal and external stakeholders to drive the development and evaluation of initiatives that improve recovery outcomes. This role will be part of a flexible pool of resources that is responsible for discrete programs to support treatment providers.
Key Accountabilities
- Support the development, implementation and evaluation of health initiatives aligned to the WorkSafe objectives; focusing on improving customer recovery and provider performance.
- Through the management of assigned portfolios provide expertise and consult with internal and external stakeholders to ensure design and delivery of recovery related initiatives meet business and customer needs.
- Support the development and implementation of predictive data analysis and dashboard reporting for health and disability services.
- Undertake complex analysis of performance data to identify improvement opportunities, gaps and risks, providing recommendations on how to manage escalating issues, anomalies or opportunities.
- Assist with the development, ongoing management and reporting of provider contracts including tender processes.
Please ensure you click here to view the Position Description provided for additional information on accountabilities for this role.
About you
You are an experienced professional, with an understanding of the health and disability service system. You thrive in working in agile environments, and demonstrate highly developed interpersonal, communication and project management skills.
You have a passion for developing and maintaining strong stakeholder relationships, and delivering high quality outcomes. In addition, you will be able to demonstrate the following skills:
Skills and experience
- Demonstrated ability to liaise in a professional manner with a range of internal and external stakeholders.
- Excellent communication, customer service, interpersonal and consultative skills.
- Ability to analyse, isolate and interpret business and customer needs to develop relevant and appropriate solutions, ideas and recommendations.
- Demonstrated ability working in an ambiguous environment where a responsive and flexible approach is required to ensure changing priorities and competing demands are met.
- Excellent time management, prioritisation and organisational skills and an ability to meet tight deadlines.
- Strong experience in executing quality written reports, briefs, presentations, training and strategic communications (oral and written) for internal and external stakeholders.
- Project experience, scheduling complex programs of work, planning, delivery, risk assessments, gap analysis and the application of agile project methodologies.
- Comprehensive understanding of the legal, policy and operational environment (health and/or insurance) and proven ability to deliver improvement initiatives and programs of work supported by research, analysis and customer needs.
- Demonstrated ability to undertake effective research and analysis capture input received from stakeholders to support the development of products and services, guidance materials, policy and procedures.
- Intermediate computer skills in Word, Excel, Project Management applications, PowerPoint and Outlook.
Qualifications
- Relevant tertiary qualification(s) in a health, disability or program management field.
Working with Us
At WorkSafe, we aspire for every employee to feel connected, safe and valued in their team, for teams to feel valued in the workplace, and for WorkSafe to be valued in the community.
We believe that a diverse workforce is the key to delivering the best outcomes for the Victorian community and strongly encourage applications from all people, including First Nations people and people with disability, diverse cultural and linguistic backgrounds, sexualities and genders.
What's next?
Applications close 11:00pm - Monday, 20th May 2024 - Click the link to apply, and join us in making a difference to Victorian lives.
Only people with the right to work in Australia may apply for this position. You may be required to undergo a National Police Check (and/or Medical Assessment) as part of the recruitment process.
Candidate screening may take place prior to the advertisement closing, so get your application in.
For further enquiries please contact Alison Forbes via email - *************@worksafe.vic.gov.au
About us
WorkSafe's Strategy has our core purpose front of mind - reducing workplace harm and improving outcomes for injured workers. We don't shy away from the importance of our purpose to the Victorian community, that's why we have a stated ambition to be world leading.
We want Victoria to be the safest place to work in Australia and one of the safest in the world; and we aspire to be a world leader in return to work after a workplace injury.
WorkSafe are striving to build a diverse workforce
