Regional Account Manager

About the Business

Securitas is the leading global security company with operations in 58 countries in North America, Europe, Latin America, Middle East, Asia, The Pacific and Africa. With more than 2000 branch offices and over 370 000 employees, we make a difference every day, all year round. Our values are the foundation of our operations and the corporate culture is built on these values that help to shape a long-term, financially successful enterprise by creating value for customers, employees, and shareholders. They are summarised in three words: Integrity, Vigilance, and Helpfulness.
 

About the Role

Specific:

The Regional Account manager will oversee and take ownership for the service delivery to our client within their specific Area of Operation. This will include, as a minimum, the following key actions;

• Providing a single point of contact within the specified region for Securitas Country & Account Management teams  & client's teams , for operational management, communication, coordination and escalation purposes.
• Taking ownership of contracted services, tasks & responsibilities relevant to the region, ensuring they are completed, in-full, correctly and in line with contract scope and Securitas & client guidelines, requirements &quality standards.
• Partnering with the client's team  & other key stakeholders to ensure service delivery is adapted, where necessary to meet new standards, requirements or situational demands.
•  Providing strong leadership and supervision to the local security teams (staff) that are assigned to the account (including permanent & temporary staff), and ensuring; Recruitment, placement, development & retention of staff is appropriately managed, in relation to operational needs.

To achieve this, along with supporting the achievement of strategic alignment and expansion of services, the employee will be embedded into the client's business, operating primarily from a nominated client's corporate office location.

The employee will be engaged by the relevant country business unit  but will report directly to the client's Regional Account Director (APAC) for all matters relating to service delivery and work assignments. The employee will be supported by and is expected to support the broader account management team.

Responsibilities

Performance, Support & Management

•  Lead and support service delivery at an area (regional) level, to ensure a consistent and high-quality service delivery
• Maintain highly accurate documentation / record-keeping in support of training & operational compliance
• Support the delivery of the broader client's account management strategies and objectives
• Act as an area-level point of escalation for operational issues or incidents and assist with effective resolution, as necessary
• Facilitate opportunities to develop and share best practices amongst key stakeholder groups
• Liaise with Securitas Account, Country or Branch Management teams on service delivery, staffing, genera operational matters and personal development planning (for relevant staff)
• Support any other operational, administrative or management activities as required.

Development and Mobilisation

• Assist the client's Security and Securitas teams with the planning of new services and/or new services
•  Assist the mobilisation of any new services or locations and ensure an efficient, issue-free commencement service

Training

• Support the delivery of Global, Regional, Local or site-level training programs (Client or Securitas related)
• Conduct and/or support the conduct of training for all site-level staff involved in service delivery
• Liaise with key clients, staff and the Account Management team to identify and act upon opportunities to improve training outcomes, especially those related to performance or compliance obligations.
• Support any other training activities as required

Relationship building & Collaboration

• Build and maintain proactive, collaborative relationships with key stakeholder groups (internal & external)
• Maintain regular communication with staff, operational leads and the Account Management Team, to monitor and report upon outcomes related to training and development matters.
• Demonstrate the core brand values and culture of both Securitas and client, promoting a positive image of our customer and Securitas at all times
• The employee will be required to maintain an ongoing ability to travel internationally, specifically but not limited to the above listed Area of Operation. In some instances, this may require periods of extended stay to support specific projects or business activities.

Personal Attributes:

Managing and Leading others : 

• Leads, develops and fosters a culture of high performance and encourages Securitas’ core values.
• Sets clear goals, objectives and leads by example.

Decision Making :

•  Prepared to make tough decisions, considering risks to meet operational needs and demands of the business. 
•  Takes responsibility and accountability for actions and works under own direction § Delegates decision making, empowering team members where appropriate

Customer Management & Sales Development 

• Focuses on Customers’ needs and satisfaction for their area of the business.
• Looks for and flags potential risks to or issues with, Customer satisfaction and raises with line manage.

In an effort to foster diversity in the workplace, we welcome and encourage individuals of all backgrounds, including those of Aboriginal and Torres Strait Islander descent, as well as people from diverse backgrounds, to apply if you believe this opportunity aligns with your skills and interest

ML: VIC 691-257-70S