AddressBolton Clarke Group one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
As the Regional Revenue Team Leader, your primary focus is to provide leadership, support and guidance to Revenue Officers, to ensure an accurate, timely and consistent process throughout the generation of all resident fees and charges, management of payments and receipts, reconciliation of Medicare government funding, debt collection and exceptional customer services to internal and external customers.
You will be role you will be responsible for the day-to-day administration of the revenue service, reviewing analytics of performance including financial and productivity data for the region for improved operation efficiency and environment, consistent with Bolton Clarke’s purpose to help people live a life of fulfilment.
Accountabilities:
- Lead, develop and manage team members to ensure the delivery of billing services
- Liaise with internal and external customers in relation to resident billings, government funding and other matters as required
- Oversee monthly Medicare funding reconciliation and ensure funding is aligned with billing streams
- Ensures all government funding journals and reconciliations are performed accurately each month, within deadlines
- Investigate any discrepancies as they arise and liaise with government department to resolve issues or escalation
- Review of all new resident’s fees setup in the billing and funding system, ensuring match the agreement
- Update of all billing rate adjustments including Service Australia Medicare advices
- Generate monthly billing, including all fees, interest, resident oncharges and statement generation for all assigned aged care homes within agreed deadlines
- Accurate adjustment of accommodation (RAD and DAP) payments
- Reconciliation of resident means tested care fees especially annual and lifetime caps as well as discharged finalisation within agreed timeframes
- Review and authorisation of fee refunds
- Review of DD rejections within agreed timeframes and ensure the follow up of DD rejections
- Ensure the generation of debt collection letters and the collection of overdue fees/charges as directed
- Proactively manage debtor aging between 60 and 120 days
Qualifications Required
- Relevant tertiary qualifications or studying accounting desirable but not mandatory
Experience / Knowledge Required
- Residential aged care billing experience essential
- Customer service oriented with demonstrated experience in successfully delivering customer service outcomes in similar environments
- Demonstrated experience in a high-volume computerised Accounts environment
- High attention to detail and able to effectively manage and prioritise multiple tasks
- Excellent computer skills (Word, Outlook, Excel)
- Experience with Microsoft Dynamics and Epicor10 desirable
- Strong account reconciliation skills
- Strong data processing skills
- Maintain a high level of confidentiality and professionalism at all times
- Highly motivated and able to take initiative
Benefits
- Salary sacrificing / packaging options
- Flexible working environments
- Competitive salary
- Opportunity for career progression & development
- A range of employee benefits & discounts
- Employee Assistance Program
- Enjoy being close to public transport and lots of great cafes.
Please note: Our recruitment process involves the completion of a national police check.
Our residential aged care communities are supported by specialised teams who care deeply about our residents’ individual needs. Together with residents, healthcare partners and families, our teams deliver best practice care with the highest standards of safety, clinical practice and governance.
Are you ready to make every day the best it can be? APPLY NOW!
