Relationship Manager (Health), Brisbane

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Relationship Manager in our Health industry, you’ll play a key role in helping to actively managing and growing a portfolio of customers through client acquisition, cross-sell, referrals and ongoing relationship management. They collaborate with product partners and other stakeholders to ensure an effective and value adding strategy is identified for the client whilst minimising all potential risks to ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

This role is accountable for:

• Acting in the best interest of the customer and applying a customer-centric approach
• Proactively developing and maintaining a detailed understanding of customer business and financial needs
• Providing customers with appropriate solutions
• Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals
• Building and maintaining strong external networks with a strong focus on Circle of influence and origination
• Structuring deals in conjunction with relevant product and specialist teams
• Managing a portfolio of Diversified Industries customers
• Adhering to a strong operational rhythm, including driving new to bank business and working to grow whole of customer relationships
• Ensuring the set is well managed including ensuring credit risk across the customer base is managed effectively and proactively
• Implementing Relationship Credit Approval Discretion as appropriate
• Coaching and growing an Assistant Manager direct report

Role Location: Brisbane

Role Type: Permanent, Full-time

To grow and be successful in this role, you will ideally bring the following:

• Relationship management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
• Domain experience: Specialised knowledge and experience supporting complex customers achieve their banking goals
• Customer solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs.
• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge.
• Business Development: The activity of partnering with individuals and/ or organisations to pursue strategic initiatives, relationships and/ or opportunities to drive commercial value.
• Coaching: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
• Commercial acumen: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.

• Customer insights: The ability to engage with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions
• Critical Thinking: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.
• Portfolio management: The selection, prioritisation and management of a portfolio of work and/ or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
• Planning and Prioritisation: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for,tracking and resolving dependencies.
• An understanding of the regulatory and government environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because We're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.