Relationship Manager

The Opportunity

To continue to provide the best service to our customers, Liebherr Mining is seeking a driven, professional, strategically minded Relationship Manager. Reporting to and working closely with the Key Account Manager. This role will be responsible for the effective management and sustainment of the existing portfolio ensuring that all global relationship principles are implemented within the Operational Area.

Based in Brisbane South, this role is responsible for; strategy execution, coordination of product promotional and sales activities, developing new business opportunities and effectively managing the customer relationship. 

Duties 

• Establish, build and preserve strong, long-lasting relationships with key stakeholders within the customers organisation, and serve as the lead point of contact for all customer account management matters. 
• Liaise with cross-functional internal teams (including Customer Service and Product Development departments) to improve the entire customer experience
• Liaise with internal teams to ensure proper pre-and post-sales service
• Identify, develop and secure new business opportunities to increase sales volumes
• Maintaining accurate forecast & sales records
• Effective and accurate market and competitor research and analysis including; market activity, competitor sales and new projects

Skills & experience 

• Previous account management/relationship management experience
• Project management experience is essential with the ability to juggle multiple account management projects at a time
• Experience in delivering client-focused solutions to customer needs
• Experience in preparing quotations, tenders and proposals
• Ability to monitor and analyse market trends
• Strategic and analytical thinker with strong problem solving skills
• Shows capability in creating a sense of partnership with the ability to build trust and forge strong relationships
• A technical aptitude will be advantageous
• Bachelor degree in Business Management/Marketing or related is preferred

Culture

We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.

Diversity and Inclusion

Diversity and inclusion sit at the heart of the Liebherr Group’s Core Values.  We are committed to building a workforce that is representative of the communities in which we live, work and operate.  Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace

About the company 

Liebherr’s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes us a respected leader and a trustworthy partner to industry. We sell and service Earthmoving and Material handling equipment, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. Are you ready to join the family?

Benefits 

• Global Company – Job Stability
• Development and career progression opportunities
• Generous benefits, including 5 days bonus leave days, paid parental leave, early access to long service leave
• Corporate Health Insurance Discount
• Generous discounts for goods & services via our employee benefits program inc. Woolworths, JB Hi Fi, Rebel Sport etc

How to apply

Please apply via the link below. 

Applications close COB 22nd March 2024

Candidates are advised that interviews may commence before closing date. Liebherr Australia would like to thank you for submitting your application.

No agencies or third parties please. Emailed applications will not be accepted.

If we sound like the perfect fit for you, apply now! 

At Liebherr we are committed to building a workforce that is representative of the communities in which we live, work and operate. Our culture thrives on mutual respect, teamwork and diversity of thought in the workplace. We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.