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Form of workOur Reservations Agents will be an integral part of our Fullerton Hotel Sydney guest contact team and will report to our Reservations Manager. This is a 7-day-per-week department where all of our direct calls and room reservations are handled in-house. There is potential to progress to a Team Leader and beyond based on performance.
About The Fullerton Hotels and Resorts
The Fullerton Hotels and Resorts is a leading luxury hotel group with two award-winning properties in Singapore, a new property in Hong Kong which just opened and our property in Sydney.
The Fullerton Hotels and Resorts’ commitment to heritage, arts, culture, culinary excellence and the community is core to the brand’s DNA. This includes the introduction of Southeast Asian flavours to both the in-room dining and restaurant menus and the introduction of Fullerton Experiences - a bespoke programme consisting of complimentary heritage tours designed to share the building’s rich and fascinating history and the key role it played in Sydney and Australia’s early life.
About The Department
Reservations sit within our internal guest contact centre and are responsible for handling incoming calls, room and restaurant reservations, In-room dining orders and other guest requests. Our Fullerton Express & Reservations team is proactive, detailed, welcoming and true professionals at delighting our guests throughout their stay over the phone.
Our Reservations Agents will be an integral part of our Fullerton Hotel Sydney guest contact team and will report to our Reservations Manager.
About The Role
As a Reservations Agent you will be required to:
- Handle incoming room reservations calls and inquiries upselling our packages and different accommodation options
- Answer in-house and external guest calls
- Accommodate the requests and varied needs of all guests
- Provide guests with recommendations or referrals and upsell the hotel's services and facilities.
- Follow up on all requests and complaints to ensure 100% guest satisfaction
- Answer and process reservation inquiries
- Assist with other projects as requested by Shift Leaders and the Reservations Manager
- Uphold Fullerton standards and the hotel's policies and procedures
The Requirements
- Opera PMS experience highly advantageous
- Previous Front Office GSA or Reservations experience highly regarded
- Clear & confidently spoken communication skills.
- Excellent personal presentation
- True passion for exceeding customer expectations
- Availability to work shifts which will include weekends
- Thorough follow up, strong attention to detail and problem solving skills
If this role sounds like you we encourage you to APPLY NOW to start your journey with The Fullerton Hotel
