AddressPosition Summary
Residential AgedCare Admissions & Engagement Manager
- Permanent full-time position
- Generous not- for- profit Salary Packaging to increase your take home pay!
- Flexible working arrangements
About us
Jewish Care Victoria, is a not-for-profit organisation and is one of the largest providers of aged and community services for the Jewish Community in Victoria and has been servicing the community for 175 years. Our staff come from diverse cultural and religious backgrounds. We offer an Ethos Day—an enriching learning experience that delves into the intricacies of Jewish history and culture. This day aims to foster a comprehensive understanding of the ethos and mission of Jewish Care.
What you will do
- Ensuring the highest level of resident experience is achieved from initial enquiry through to admission at all residential care sites.
- Be responsive to existing and emerging market trends by building a Business Development strategy that can adjust to occupancy fluctuations and develop workplans to meet targets.
- Oversee the management of marketing projects and engage with external and internal stakeholders and community representatives to identify and maximise opportunities.
- Oversea the efficient and timely management of the residential wait list. Ensure that all enquiries and leads receive an outstanding experience, and all engagement and interactions exceed expectations
- Develop and oversee a proactive market research strategy including competitor analysis and emerging and existing value propositions.
- Ensure the effective implementation and management of Jewish Care’s Client Relationship Management System (CRM) and provide a reporting suite of KPIs that inform the ability to adjust strategy and focus.
- Ensuring that all contract documentation and approvals meet regulatory standards and regularly audit compliance.
You will bring
- Demonstrated skills in engaging people.
- Demonstrated ability to work in the Aged Care environment by understanding the needs of future residents and the important people in their lives
- Proven proficiency in the use and application of Microsoft Word, Excel and PowerPoint
- Detailed knowledge of the Aged Care sector, its current state and trends
- Experience in a similar role with a strong understanding of: Fee Contributions, RAD & DAPS and means testing in the Aged Care sector.
- An understanding of the Aged Care Sector's guidelines and legislation
- Customer service background
- Stakeholder management
Desirable:
- Financial planning knowledge
- Sales/Customer Service education
The benefits of working with Jewish Care
- Generous not-for-profit salary packaging to increase your take home pay!
- Employee Awards
- Employee Assistance Program for you and your family
- Staff Referral Bonus Program
- Career development & advancement encouraged.
If the idea of working with an organisation that values your expertise and has a commitment to the wellbeing of our staff and clients, click APPLY now. A career you love and an organisation that will nurture your career is simply a click away.
Jewish Care proudly celebrates and warmly welcomes the rich diversity of our community and strives to be inclusive for all, including the LGBTI+ community.
Jewish Care acknowledges Aboriginal and Torres Strait Islanders as the Traditional Custodians of the land on which we live and work. Our services and supports are provided on the lands of the Wurundjeri and Boonwurrung people, and we deeply respect and honour their ongoing cultural and spiritual connection to land, waters and community.
Jewish Care is committed to protecting clients and staff members from all forms of harm and abuse. We are a child safe organisation. We require all applicants to undergo an extensive screening process during their recruitment process
