Roster Officer

T and K Support Services are a Disability Support Company based in Ballan Victoria. We are a dedicated team of support professionals that enable our participants to increase their independence, build their capacity and work towards reaching their goals.

About the role 

We currently have an employment opportunity for a Roster Officer to join our team.  This role will be initially offered as permanent part time with scope to turn into a full-time position as the business develops.

The Roster Officer is responsible for ensuring the effective management and coordination of schedules for T and K Support Services participants and employees. You will be the initial point of contact for stakeholders delivering timely and effective resource allocation across all service areas.  The Roster Officer must be available to join our On Call team which consists of overnight and weekend phone support for employees on a rotating roster.  

The role will begin three days a week Monday, Wednesday, and Friday. Flexibility given with times of work and the opportunity for a work from home day for the right candidate. On the job training and ongoing support provided. 

Role Responsibilities

• Develop and maintain rosters 4 weeks in advance. 
• The direct point of contact for employees, participants and other stake holders in relation to roster management
• Attend to the day-to-day rescheduling of shifts to cover unplanned leave, changes in availabilities, emergency replacement and backfilling requirements.
• Participate effectively to problem solve and find solutions to scheduling difficulties.
• On call team member. 
• Manage and maintain the on-call roster.
• Assist the Managing Director and Operations Manager with Administration tasks when required.

Qualifications and experience

• Previous experience working in the community services sector
• Previous experience in rostering/scheduling is essential
• Knowledge of Brevity software package or equivalent is advantageous 
• Superior communication and interpersonal skills 
• High proficiency in the use of Microsoft Office Suite
• Ability to work autonomously

This role is perfect for someone who has a person-centred approach and the passion for wanting to make a difference. 

Eligible and interested candidates to send a cover letter and resume by close of business 15th March 2024 to *****@tandksupportservices.com.au