Rostering And Administration Officer

Position:Rostering and Administration Officer  

Status: Permanent Full time Hours: 38 hours a week 

Responsible to: Executive Director/Managing Director 

Location: Dandenong, Victoria

Award: State Government Agencies Award, Level 4-5 depending on qualifications and experience.

Perfect Care is looking for a Rostering and Administration Officerto join our incredible team in Dandenong, Victoria. 

Organisational Profile: 

Perfect Care prides itself on being a Melbourne based, NDIS registered, Disability Service provider that puts you first. Our direction is led by your choices, needs and goals. We aim to create opportunity, promote independence and progression in a safe and non-discriminative environment for all our valued participants. We do this by providing individual and personalised support 24/7, 365 days a year. In order to maintain excellent care at all times we follow strict NDIS standards. For more details, please refer to our website: www.perfectcare.net.au 

As the newest member to our team, you’ll be responsible for the rostering of staff (including identifying and preparing appropriately skilled staff in line with client requirements), ensuring coverage of care for our clients. 

POSITION RESPONSIBILITIES: We are seeking a reliable, motivated, and experienced Rostering and Administration Officer to join our team. Reporting to the Executive and Managing Directors, this role will: -

• Managing the Rostering of our support workers to deliver disability and child protection services in line with client care requirements and preferences.
• Prioritizing and managing a high volume of inbound and outbound calls 
• Acting as the primary point of contact for our support staff and clients, responsible for building rapport and engaging with our casual workforce
• Provide support to the management team in all NDIS administrative and documentation tasks as required in a timely manner.  
• Perform administrative tasks.
• Assist in NDIS Compliance/audit processes and documentation.
• Submit staff timesheets for payroll processing. 
   

About you

As a passionate, reliable, and experienced Rostering and Administration Officer, you’ll have excellent verbal and written communication skills (including negotiation and problem-solving skills). 

You will be self-motivated, honest, have excellent business acumen and perform the role with the highest level of professionalism and integrity.

Ideally, you’ll have:

• 2 or more years previous experience of rostering
• Excellent interpersonal, negotiation and relationship management skills, coupled with a strong desire and willingness to learn
• A passion for assisting others and building a strong and dedicated workforce 
• Ability to manage time effectively and meet established deadlines.
• Highly proficient with Microsoft word, Excel and knowledge of communication software.

Qualifications, Skills and Experience

• Develop rosters to achieve efficiency and maximize the use of resources.
• Utilize workforce to cover shift shortfalls
• Roster staff to attend training.
• Produce accurate and informative reports from time and attendance, payroll, and operational reporting systems.
• Ensure compliance with all relevant legislation, standards and regulations.
• Customer service and rostering experience within SCHADS Award
• Excellent verbal and written communication skills 
• Professional phone manner 
• Demonstrated knowledge of NDIS is preferable
• A passion for assisting others and building a strong and dedicated workforce 
• Ability to manage time effectively and meet established deadlines.
• Highly proficient with Microsoft word, Excel and knowledge of communication software.
• Demonstrated experience in an Administrative Role and ability to always exercise discretion/confidentiality and sensitive information appropriately. 

Applications should include: 

A cover letter 

Current copy of Resume including 3 professional referees  

Your current email address 

Please send your resume and cover letter through our email: info@perfectcare.net.au 

CLOSING DATE: 15/04/2024 

If you do not hear from us by 29th September 2023, this means you were not shortlisted for the position, but we wish you all the very best in your future career.