Address
Form of workAbout Hyatt Place Melbourne Caribbean Park
Hyatt Place Melbourne Caribbean Park has set a new standard of accommodation located in the south-eastern suburbs of Melbourne. Ideally located for business and leisure travelers, the hotel boasts 171 stylish guestrooms and combines style and innovation to deliver casual hospitality and purposeful service in a smartly designed, high-tech and contemporary environment.
Featuring a restaurant, grab-and-go food market, bar, lobby lounge, 24-hour fitness center and flexible event space for up to 170 people.
Main Duties
To perform administration duties as directed by the Director of Sales (DOS). Including but not limited to: word processing, filing, photocoping, mailouts, maintaining sales & marketing collateral inventory, facilitating daily appointments, stationery orders, raising purchase orders and other general duties.- To provide the Sales support function, handle enquiries, sourcing information, general correspondence & file maintenance.
- To handle all telephone calls in a courteous manner, punctually and accurately.
- To ensure that all responsibilities and deadlines set out in the Business Plan are met.
- To attend all internal meetings as required.
- To assist the Sales team on projects and presentations as required.
- To accurately and promptly distribute all incoming mail, memo's and internal correspondence when necessary.
- To provide support to the DOS by offering assistance and support to their client base.
- To handle client telephone enquiries, attending to their needs by offering assistance and making reservations where necessary.
- To host familiarisations and site inspections that meet hotel brand standards when required.
- To assist with Sales trips & tradeshow logistics preparation and follow up, including preparing sales kits, updating Envision and post trip follow up.
- To assist with contracting and negotiating rates, preparing proposals for accommodation and groups within a maximum of 24 hours of receipt of enquiry.
- To assist with follow up as directed in conjunction with the Sales team to ensure maximum conversion.
- To ensure that rate documents are always accurate and up to date and issue rates on behalf of the Sales department as directed/required.
- To ensure all rates are signed and checked by DOS before sending to the client.
- To prepare and send for loading all Sales associated rates at the direction of the DOS.
- To ensure Envision and Reserve is updated with all rates issued and a hard copy of all rates issued filed per office filing system.
- To ensure Envision accounts are kept up to date and accurate at all times.
- Manage report generation of key accounts as assigned by Sales Team and review monthly and quarterly production targets.
- Set up and manage the travel and Sales & Marketing expenditure spreadsheet.
- Handle incoming FIT booking enquiries through distribution to PACRO. On occasion, make reservations, send confirmations directly to client with cc to relevant personnel.
- To ensure that Hyatt International corporate standards and policies are reflected in the office and in procedures.
- To build brand awareness and cross sell all Hyatt Corporate Hotels.
- Assist with the preparation of various internal and external hotel promotions as required.
- Assist in marketing the hotel, creating packages and promotions to drive leisure and business travel to the hotel.
- Work with the digital marketing and social media team to successfully drive online travel and engagement through Hyatt’s own digital and social channels.
- To be a brand ambassador for Hyatt Place Melbourne.
