Senior Application Support Officer (3X Positions Available)

The City of Gold Coast is Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.

Why join the City of Gold Coast? What's in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. In addition, we have a generous superannuation scheme and an employee-driven Social Club to get you amongst the action!

About your new role

As Senior Application Support Officer, you'll be responsible for application management functions for your assigned application. We currently have three opportunities, each focusing on supporting one of the following:

• City's Enterprise Project Management Solution, EPMS based on Microsoft Project Online
• City's Compliance and Delegations system, Folio along with our Workplace Health and Safety systems Donesafe and Solv, all of which are SaaS solutions
• City's document management system, Objective and InfoCouncil

As part of your role, you'll be developing applications, managing changes, enhancing systems, and implementing upgrades. You will need an understanding and awareness of multiple domains and interdependencies, even those outside the platform's usual focus. 

For more information about the role and responsibilities, please view the position brief in the vacancy on our job board. To access this document, click the paperclip icon in the top right corner of the vacancy screen.

We're looking for people who have:

• Qualification in Business Management, Information Technology or significant equivalent knowledge and experience
• Experience in configuring, supporting and managing similar applications
• Proven ability to communicate with internal and external stakeholders at all levels, influencing constructive outcomes and resolution of issues
• Passion and drive to optimise customer investments
• Familiarity with Agile development methodology 
• Demonstrated ability to manage multiple deadlines effectively 
• Innovative thinking with the ability to bring new ideas and challenge the status quo to drive continuous improvement 

Application Process

Click on the 'Apply' button below to complete your online application. Please upload your current resume and a cover letter (no more than two pages) that demonstrates how you meet the requirements of this role. Please ensure each document is within a 2MB file size limit, preferably in PDF format.

As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.

The City of Gold Coast is an equal opportunity employerdedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.