Senior Data Analyst

Senior Data Analyst

About Dipole Group

We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain.

The Role

We are looking for a highly skilled Senior Data Analyst with strong experience to join our growing team and contribute to the development that empowers our organization to deliver exceptional customer experiences. Apply your expertise, technical acumen, and leadership skills to drive innovation and make a significant impact on our business growth.

Customer Remediation

In order to ensure the Bank operations are compliant across the; product-offering, processes, systems and communications, the Remediation program has been tasked with the remediation of breaches that have impacts to both staff and customers. This program sits within the Program Delivery & Optimisation portfolio, which provides support across;

• Business and Consumer Banking Products
• Operations
• Lending and everyday banking Systems
• Front-line Bankers

 For context, remediation of a breach follows a standard remediation life cycle:

1. Investigation of Breach
2. Rectification of underlying issue(s)
3. Remediation and Repatriation of impacted customers

The successful candidate will play a pivotal role in supporting the execution and delivery of the Remediation phase of the lifecycle.

Specifically responsible for;

• Identifying customers that require remediation for a given breach through the analysis of underlying data sources.
• Review core Lines of Business remediaiton activities
• They will support and oversee customer repatriation activites, ensuring this is done in a timely manner whilst ensuring data quality and integrity is maintained at a high standard.

 Essential skills & Experience:

• Product (Business lending and Everyday banking) analysis
• Data analysis

o   Scenario based analysis to identify and confirm impacted customer sets

o   Develop detailed understanding of historical and legacy data structures

o   Create detailed data extracts of (Eligible customers, Calculations and key payment files)

•  Undertake Quality Assurance and Quality Control activities

Competencies:

• Strong analysis and problem-solving skills
• Excellent communication skills and a demonstrable ability to tailor style/content to an audience as appropriate
• A strong team player, the role will require the person to work with multiple teams and an array of stakeholders
• Takes a proactive and pragmatic approach to issues and implements decisions and actions in a timely manner
• Organised, methodical, attention to detail and planned in approach, prioritising action and change
• Works well under pressure and maintains a consistent and positive approach in challenging situations
• Can work autonomously
• Customer focused
• Excels in delivering high quality outcomes
• Intermediate Python skills
• Intermediate Excel skills
• Advanced SAS skills
• Advanced SQL skills
• Possess strong skills in planning, project management and attention to detail and has excellent problem solving and evaluative judgement skills.
• Communicate and co-ordinate people across geographies and among multiple teams to handle team across offshore and onshore.
• Manage multiple complex initiatives with competing deadlines and through various stages of development and approval.
• Problem solving - identify and resolve problems in a timely manner and report issues to the management team; demonstrate appropriate risk-taking and comfort with ambiguity.
• Exceptional Time management skill with an ability to prioritize and plan work effectively.
• Relationship and teamwork focus
• Flexible, adaptable, helpful approach
• Welcoming changes and feedback

 Candidate Qualification:

• 7+ years as a Data Analyst
• Financial Services experience
• Knowledge of Westpac data warehouse and tables preferred
• Experience in end-to-end Project delivery
• Agile experience preferred
• Remediation experience desired

Next Steps

If you are passionate about Data Analyst and have the necessary skills and experience, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.

Job Type: Full-time, Permanent

Salary: From 100,000 plus Superannuation

• Flexible hours available
• More than 4 years of relevant work experience required for this role
• Working rights required for this role