Address- You're passionate about the environment and supporting emissions reductions.
- You have experience designing business-to-customer strategies to support best customer outcomes.
- You're an exceptional strategic thinker, with a structured approach to problem solving that can be clearly articulated and covers the end customer journey.
- You have an excellent understanding of the products and offerings we have to support customers to decarbonise their homes and transport, as well as the competitor landscape both nationally and internationally.
This role sits within the CBA Retail Banking Services (RBS) Strategy function, which is accountable for defining the strategic roadmap, creating partnerships to broaden the bank's ecosystem, and driving sustainability for the Retail Bank.
The strategy team oversees the ongoing development of the RBS' strategy by advising and facilitating RBS leadership team discussions, preparing materials for the CBA Executive Leadership Team and the Board, and by collaborating on projects with leaders across the Retail Bank and the Group.
The team is responsible for driving the Environmental & Social (E&S) strategy within RBS. As the largest retail bank in the country, we have a responsibility to meet the current needs of our customers and the community while operating sustainably for future generations. We recognise the important role we play in supporting Australia's transition to a net zero economy. We help customers understand and reduce their environmental footprint and save on everyday home energy, transport and living costs through our sustainable product offerings and partnerships.
This role will be specifically focused on our Home and Transport Decarbonisation strategy, working on innovative solutions to support customer transition to decarbonised and low-to-no emissions homes and transport in line with our Net-Zero Banking Alliance commitment. This role will work actively on how to support and incentivise customers with key decisions on residential solar and battery uptake, electrification of their homes, increase in thermal efficiency, and transition to electric vehicles.
Do work that matters:
The Senior Manager role will report directly to the Executive Manager for RBS Environment and Social Strategy. The successful candidate will be accountable for the E&S Decarbonisation Strategy for RBS; informing and driving new initiatives that reduce customer emissions, supports customer engagement, and works with a range of stakeholders internally and externally, bringing all RBS decarbonisation/emissions reductions initiatives together into a clearly communicated strategy. Exceptional strategic and stakeholder management skills are required for the ideal candidate.
The role will track performance, communicating progress to senior leaders, and resolve or escalate blockers/challenges. The role also includes driving decarbonisation/emissions reduction initiatives within RBS (e.g. developing products, customer engagement, digital capabilities, partnerships and enhancing internal capabilities). The role will have one to two direct reports supporting Decarbonisation strategy.
Key responsibilities include:
- Owning and driving the decarbonisation/emissions reduction strategy for retail banking customers to FY30, ensuring initiatives remain on track and in line with public commitments.
- Tracking/monitoring and reporting on customer emissions reductions, and ensuring activities are in place to meet commitments.
- Developing the forward-looking plan/strategy to inform the roadmap of decarbonisation initiatives for the retail bank.
- Taking ownership of work streams/ projects end to end, and independently managing deliverables.
- Working closely with other strategy, business development, product, and delivery teams across Group and RBS to ensure there is alignment to the E&S strategy & policies, keeping abreast of their strategic agenda and interdependencies.
- Identifying roadblocks or dependencies, which could impact specific work stream / projects and resolve/ escalate to your manager as required.
- Engaging with third party organisations and industry bodies on E&S decarbonisation strategy
- Analysing information and presenting it clearly and concisely for stakeholders to understand and make informed decisions.
- Contributing to formal papers for both the CBA Board and Retail Leadership Team, including regular E&S strategy progress reporting.
- Customer Strategy experience, consulting experience, or experience in Retail Banking/Financial Services firm, with a strong skillset in product/innovation strategy. Business to customer strategic experience is essential.
- Excellent strategic thinking skills, including a structured approach to problem solving that can be clearly articulated and covers elements of the end customer journey.
- A can-do attitude and flexibility to handle multiple competing tasks/priorities.
- An ability to project manage and work independently while managing a variety of stakeholders, both upwards and downward.
- The ability to influence stakeholders and independently resolve roadblocks to reach a common goal.
- An excellent customer focus with a strong interest in environmental and social matters.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
