AddressSome career choices have more impact than others.
At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share.
As an HSBC employee in Australia, you'll have access to tailored professional development opportunities, competitive pay, an embedded flexible working culture and a range of employee benefits. These include market-leading subsidised private health cover, enhanced parental pay and support when returning to work, subsidised banking products and services, bonus leave days and wellness programmes including discounted gym memberships.
Our ambition is to become Australia's #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. We are investing in long term growth including expanding our Branch network and digital capability to deliver a premium service to our high net worth customers
In this role, you will report directly to Head of Product Services with Wealth and Personal Banking (WPB). You will responsible for the end to product management for Product Services including the application of withholding tax across products,, working with second line risk stewards to document business rules, prioritise and implement changes to tax rules (including FATCA and Common Reporting Standards), and ensure that changes to customer details at different lifecycle stages are correctly captured & maintained across various systems.
Your main responsibilities will include:
- End to end product management / lifecycle of the above Product Services across Deposits and Mortgage customers
- Review existing processes and implement improvements to simplify the process for both our customers and frontline staff and operations teams
- Distribution channel optimisation
- Ensure documentation of processes, global policies and procedures are in place and maintained. This includes the mapping of business processes with the appropriate controls and obligations
- Implement tactical process improvements to improve the customer experience until strategic solutions are available
- Maintaining key relationships with business stakeholders (marketing, digital, distribution, compliance and IT)
- Collateral management in relation to deposits products (forms and public website)
Requirements
To be successful in this role, you will need:
- Bachelor's degree or in a Finance and/or business-related field with relevant experience in a Product Management / Project Management function in financial services, preference for retail banking experience
- Comprehensive knowledge of the external environment (risk, regulatory, political, competitors etc.).
- Thorough understanding of retail deposit operations, pertinent regulations impacting retail banking
- Excellent communication skills and proven stakeholder-facing experience, ideally with both technical and non-technical stakeholders
- Strong, problem-solving, and analytical, skills
Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.
We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment. Applications from First Nations peoples are encouraged.
Learn more about careers at HSBC Australia - https://www.hsbc.com/careers/where-we-hire/australia
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by HSBC Bank Australia Limited. Please note that HSBC will we never communicate to applicants via non HSBC channels such as SMS, WhatsApp or Facebook so please be careful if anyone attempts to contact you via these channels.#LI-HSBCJHE
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