Service Administrator

Join the Brooks Access Team!

About Us: Brooks Access is a respected division of Brooks Hire, a well-established family-owned business with45 years of experience. With branches nationwide and a vast fleet of over 5000 pieces of machinery, we are dedicated to providing exceptional service and solutions to our clients.

Position: Service Administrator

Employment Type: Full-time

Key Responsibilities:

• Handling customer enquiries promptly and professionally.
• Maintaining service records and scheduling for our hire fleet.
• Updating spreadsheets to track equipment locations.
• Ensuring customer satisfaction through effective communication.
• Providing support to our Service and Parts department as needed.
• General administrative tasks.
• Coordinating field service technicians, including mobilization to sites and inductions.
• Managing customer quoting and invoicing.
• Raising and receipting purchase orders.

Requirements:

• Essential computer literacy skills.
• Ability to thrive in a small team environment.
• Strong multitasking and prioritization abilities.
• Professional phone etiquette with clear communication skills.
• Excellent organization and time management skills.
• Attention to detail with accurate data entry skills.
• Interpersonal skills to interact effectively with staff and customers.
• Well-presented with strong written and verbal communication skills.
• Initiative and willingness to learn.
• Eagerness to collaborate with management.

Benefits:

• Exciting career advancement opportunities within Brooks Access.
• Employee rewards program.
• Onsite parking for convenience.
• Supportive and friendly team environment.
• Stability and security within a family business.

To Apply: To apply for this position, please submit a current CV addressing qualifications, experience, and skills.

Brooks Access is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.