Service Advisor

Port Adelaide Auto Repairs is a premium Repco authorised service centre and we have been providing quality mechanical, performance and auto electrical repairs and services in the Port Adelaide area for over 26 years, we are very proud of the reputation we have built for excellence in customer service and workmanship. 

We have an exciting opportunity available to add a team member. 

We are looking for an enthusiastic person with experience in the automotive industry (automotive qualifications desired but not a requirement) to join our great team in the role of Service Advisor. 

This full-time position involves being one of the first points of contact with clients. As well, as liaising with clients with quoting, invoicing and bookings, purchasing and liaising with the workshop manager.  

The successful candidate needs to have an honest, friendly, positive can-do attitude, be self-motivated and able to work in a fast-paced team environment. 

We offer a competitive salary package and bonus scheme, flexible working hours, a friendly family atmosphere, great conditions and excellent training and personal development opportunities. 

Key Responsibilities

• Ensure a superior level of service is provided that achieves or exceeds customer expectations by ensuring that all work is performed in the most efficient manner through continually seeking better methods.
• To actively answer the telephone. Greet customers and assist with sales and quotes.
• Book jobs in for the Workshop and manage the diary in line with resourcing levels.
• To input all work orders into the computer system and produce Job Cards and Invoices
• To maintain inventory records and ensure that all goods purchased in or used from stock for specific customer work is invoiced and reconciled. 
• To accept payments from customers, follow up outstanding accounts and monies payable to the business in a timely manner.

Experience

• Demonstrated knowledge and understanding of office practices and customer service
• Preparedness to learn and develop business and personal skills and competencies.
• Excellent communication skills.

Applications will be treated in confidence and should be forwarded with current resume to Graham Tickner at ******@portadelaideauto.com.au and can be contacted on 0409621***, alternatively presented in person at 21 Liddon Place Port Adelaide SA