Service Advisor/ Service Receptionist

Eagers Automotive Limited

Rebel Ford have an exciting opportunity for a highly motivated and passionate individual to join our team as a Service Receptionist/ Service Advisor in Elizabeth.

This role provides great earning potential - generous salary plus commission package!

Reporting to the Service Manager, this role will be responsible for making service bookings, greeting customers and managing daily customer relations for the Service Department. Ideally suited to some one who has an exceptional customer service background wanting a career in the automotive industry.

The responsibilities of the role include:

• Answering customer enquiries regarding their needs of vehicle service
• Quoting additional service work
• Ensuring all customer requirements are met
• Building and maintaining relationships with customers and internal stakeholders
• Delivering exceptional customer service
• Meeting and greeting our valued customers and communicating the progress of their vehicle throughout the day.
• Responsible for guest experience from drop off to vehicle pick up.

If you are someone that takes pride in their customer service skills, is reliable and efficient with a positive, ‘can do' attitude - we are looking for you!

We are looking for a passionate individual with exceptional customer service skills. You will be trained in our inhouse systems and Ford factory service training is also provided.

You will ideally possess:

• Previous experience hospitality or retail background
• Drive to deliver exceptional customer service
• High level of integrity
• Superb interpersonal skills
• High attention to detail
• Excellent organisational skills

What We Offer:

• Be a part of a multi-national company, with access to a network of opportunities across locations and brands.
• Access to development and training opportunities.
• Internal networking groups such as GROW (Generating Remarkable Organisational Women), Future Leaders and Service Leaders Programs to share knowledge, insights on learnings of best industry practice along with ongoing support.
• A top of the line Employee Assistance Program with leading provider Teleus Health, where employees have access to a MyCoach service on all areas of life (mental health, health and nutrition, financial advice, family and relationships and stress management).
• Extensive employee benefits that include reductions on vehicle purchasing and health insurance.

We are an equal opportunity employer and foster a diverse and inclusive work environment.

Rebel Ford is part of Eagers Automotive who are Australia's largest and most dynamic and admired automotive retailer, employing over 8,000 team members across 250 dealerships within Australia & New Zealand. We are more than just automotive retailing; we are a multi-faceted cohort of great people doing great things.

We are an equal opportunity employer and foster a diverse and inclusive work environment. As part of Eagers Automotive, we strongly believe in our Core Values: Integrity | Inclusiveness | Owner's Mindset | Agility