Service Associate

About the roleAt ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things- whether they're buying a home, building a business or saving for things big or small.As a Service Associate, you will assist with the ongoing upkeep of technology platforms and services linked to lending origination for our Commercial customers including platforms such as ACM/CBIG, Document Exchange, ANZ Redact, and Commercial Lending Platform (CLP). Your primary responsibilities will include understanding and developing requirements to optimise and enhance the applications. You will be an integral part of the team who supports these applications and products and delivers high-quality business analysis artifacts to help the Lend and Grow Portfolio streamline processes, systems and in doing so reduce risk and increase customer and banker experiences.Develop requirements that are fit-for-purpose, accurate and display an understanding of the financial implications to the project or program and manage the requirements throughout the life of the projectWork efficiently with the customer to elicit project requirements that are fit for purpose, recommending appropriate stakeholders to be involved with elicitation activitiesDisplay knowledge of business analysis processes, demonstrate ability to document and communicate requirements effectively and provide input for the improvement of business analysis processes and performanceCollaborate with the various stakeholders to gain in-depth knowledge of changes to relevant laws, regulations, and standards governing impacting our applications.Work closely with the Risk and Assurance team to identify potential operational risks associated with any application change.Banker and production incident support and resolutionRole Location: 833 Collins Street, Docklands VIC 3008Role Type: Permanent, Full-timeWhat will you bring?To grow and be successful in the role, you will ideally bring the following:Proven experience across process development and various delivery functions, such as business analysis, risk management and implementing changeExcellent interpersonal, active listening and influencing skills - you need to be comfortable asking questions, raising concerns, and constantly thinking about bankers and customersStrong stakeholder management, communication, and presentation skillsStrong business analysis skills leveraging structured thinking, determining success measures through data analysisExcellent problem-solving skills, you can find clear paths through ambiguity and making decisions within broad direction and boundariesAn eye for detail - as a member of a team responsible for analysis and writing requirements, your willingness to iteratively improve precision and clarity is paramountA passion for user experience in shaping solution design outcomeExperience in translating requirements into user stories and acceptance criteriaIdeally, exposure to commercial lending or related financial services domains and systemsYou're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.Why join us?There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and searching for reference number 63506.Job Posting End Date19/04/2024, 11.59pm, (Melbourne Australia)