Service Coordinator

Diplomatik are seeking an experienced Service Coordinator to join the dynamic team of our client, experts in the production of state-of-the-art Elevated Work Platforms.

This position is full time and looking for someone start as soon as possible!

Field Service Operations:

• Direct, coordinate, and efficiently allocate field service jobs.
• Optimise labor utilization and minimize excessive travel in planning and distributing tasks.
• Communicate and implement planning schedules effectively within the field service team.
• Ensure Field Service technicians adhere to quality practices, servicing machines to customer expectations.
• Monitor housekeeping in field service activities and maintain a professional demeanor with customers and colleagues.
• Report to the Eastern Region Service Manager regarding the professionalism of field service employees.
• Advise on the maintenance of service vehicles and ensure a high standard reflective of a professional business operation.
• Ensure the field service team understands good customer service practices.
• Maintain a scheduled service roster, contacting customers promptly when service is due.
• Consult with customers to develop service relationships and foster business opportunities.
• Coordinate responses to service calls, prepare and distribute quotations, ensuring all aspects meet customer expectations.

Service Parts & Administration:

• Provide administrative assistance to the Eastern Region Service Manager and Sales Representatives.
• Assist in creating workshop job cards and process parts and labor on job cards as needed.
• Handle phone calls and emails, directing them to the appropriate areas of the business.
• Actively promote the NSW branch when dealing with customers.
• Share information within the team, actively seeking opportunities to gain new skills.
• Ensure prompt and courteous service to internal and external customers.
• Assist the Eastern Regional Service Manager on service-related issues, conducting job costing and customer invoicing.
• Keep management informed of all business-related matters.

Safety:

• Participate in WHS training, identify, assess, and control workplace hazards.
• Follow safety instructions and use personal protective equipment as required.
• Report injuries, incidents, and hazards in accordance with procedures.
• Promote and ensure safe work practices with internal and external customers.

Quality:

• Ensure accurate completion and maintenance of all service documentation and administrative forms.
• Assist in developing Company Policy and Procedures.
• Observe and advise on the high standard of service, repairs, and maintenance work to reduce rework and unnecessary costs.
• Respond to customer inquiries promptly and ensure field service repair times align with procedures and manufacturer recommendations.

If this sounds like your next exciting opportunity, click apply now!!