Service Coordinator - 12 Months Fixed Term Contract

Date Posted:2024-01-31Country: AustraliaLocation: LOC7059: 610 Murray Street, West Perth WA 6005Come and join OTIS today and be part of the Forbes 2022 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family where collaboration, innovation and empowerment help each individual and the company reach new heights.We are currently looking for a Service Coordinator (12 months Fixed Term Contract) to support OTIS Technical teams across Western Australia.About youWe are looking for a customer focused candidate who will be a positive representation of Otis for existing and prospective customers. You will be results focused and continually seek to improve the provision of products/services to customers. Your role includes the ability to positively influence the customers perception of Otis, primarily through strong customer service focus and delivery of a premium service to enhance our position as market leader.This role reports to the Service Manager.Key ResponsibilitiesProcess Technician Field Incentive payments.Raise Purchase Orders (POs).Opening and closing of quoted "T" work, preparation of T Booking packages and closing documentation for Finance for North Queensland.Maintain and coordinate service tracking schedules, induction and license registers.Assists Service Account Reps and Supervisors with reporting, quoting, ordering, customer liaison and other admin work.Data entry of timesheets into the OSCA System.Customer reporting for local & national customers (portal management).Co-ordinate and drive monthly forecasting with Project and Service managers.What you will need to be successfulPrevious experience in customer service or administration.Good knowledge of Microsoft Office suite and have strong computer/IT skills.Excellent customer service and organizational skills.The ability to meet set deadlines and prioritize activities where required.Excellent verbal & written communication skills.Focused and works well in a team.Do you know someone at OTIS? If yes, then let's get them to submit your interest as a Referral. Tell them about this role!Key BenefitsRobust compensation and benefits packages Be part of the Forbes 2022 World's Best Employers.Meaningful career opportunities for people to grow through excellent Learning programs.Apply today to join us and build what’s next!  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy…
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