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Form of workCome and join OTIS today and be part of the Forbes 2022 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
We are looking for a Service Administrator/Coordinator to support OTIS Technical teams across Western Australia.
About you
We are looking for a customer focused candidate who will be a positive representation of Otis for existing and prospective customers.
You will be results-focused and continually seek to improve the provision of products/services to customers. Your role includes the ability to positively influence the customer's perception of Otis, primarily through strong customer service focus and delivery of premium service to enhance our position as a market leader.
This role reports to the Service Manager.
Key Responsibilities
- Process Technician Field Incentive payments.
- Raise Purchase Orders (POs).
- Opening and closing of quoted "T" work, preparation of T Booking packages, and closing documentation for Finance for North Queensland.
- Maintain and coordinate service tracking schedules, induction and license registers.
- Assists Service Account Reps and Supervisors with reporting, quoting, ordering, customer liaison, and other administrative work.
- Data entry of timesheets into the OSCA System.
- Customer reporting for local & national customers (portal management).
- Coordinate and drive monthly forecasting with Project and Service managers.
What you will need to be successful
- Previous experience in customer service or sales administration
- Good knowledge of Microsoft Office suite and have strong computer/IT skills.
- Excellent customer service and organizational skills.
- Focused and works well in a team.
- The ability to meet set deadlines and prioritize activities where required.
- Excellent verbal & written communication skills.
Do you know someone at OTIS?
If yes, let's get them to submit your interest as a Referral. Tell them about this role!
Key Benefits
- Robust compensation and benefits packages
- Be part of the Forbes 2022 World's Best Employers.
- Meaningful career opportunities for people to grow through excellent Learning programs.
About OTIS
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally.
Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians.
We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
Our commitment to Diversity & Inclusion
We “lift” our people to their highest potential
Our international presence allows us to cultivate a strong community that is diverse in both culture and thought. We are committed to creating an inclusive culture that encourages and celebrates the diversity required to innovate, connect and thrive in a taller, faster, smarter world.
We are proud of our long commitment to diversity, equality and inclusion. We strive to be a best-in-class employer for people of broad perspectives and experiences, cultures, genders, sexual orientation, races and generations. We want to build a workforce that mirrors the diversity of our customers and the communities where we live and work. And, a place where every voice feels safe, welcomed and heard.
We have workplace policies, practices and learning to help you thrive and grow in your career. This includes paid tertiary education and training, flexible working (role dependent) and to help working parents manage their caring responsibilities, we offer paid maternity leave.
Otis is An Equal Opportunity, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. Otis are committed to creating a diverse and inclusive place to work. We strongly encourage applications from women, and Aboriginal and Torres Strait Islander people
For more information: https://www.otis.com/en/au/our-company/diversity-and-inclusion
