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SalaryService Coordinator
Elizabeth Machine Co. (EM) is Australia's largest supplier of industrial textile machinery servicing a vast manufacturing landscape that is ever evolving. EM, a family owned and operated business since the 1960s, has branches in Adelaide, Brisbane, Melbourne (HO) and Sydney. With operations involved in the selling, servicing and support of industrial textile machinery, the company presents an exciting opportunity that traverses multiple areas in the Australian manufacturing industry. From small boutique fashion designers to large scale Blinds and Signs manufacturers.
EM is on the lookout for new recruits to fill the role of Customer Relations/Booking Manager in our Adelaide offices. This challenging role is diverse with various responsibilities including ongoing customer relationship management and support, CRM documentation and development, booking and schedule maintenance of technical teams and other duties. EM maintains a family business culture with large business scope and responsibility. The staff at EM are customer focused, professionally minded individuals who are actively engaged as teams to drive the business forward. We value giving our employees to the tools for success and providing an atmosphere that values performance across a number of categories. EM is evolving and aims to have successful candidate become key components for future success. The successful candidate will receive ongoing support and training from an experienced and diverse team.
Key & Desirable Criteria
- Previous experience in customer relations and booking management is desired
- A keen eye for detail and schedule maintenance
- Impeccable internal relations focus and internal communication skills
- Excellent verbal and written communication skills and telephone manner externally
- To be organised and process driven
- Experience with M365 software, general computer navigation skills and NetSuite ERP experience is desired
- Ability to work within a team and autonomously
- A self motivated person eager for the challenges of learning a new industry and product
- Applicants to be permanent Australian residents with the right to work in this location
Key Responsibilities
- Organising and scheduling technical teams for reactive service and repair
- Project planning for large multi-day/multi-personal installations
- Customer management including communication, updates and forward planning
- Inventory coordination for spare parts walk-ins and over the phone enquiries
- Assist in sales teams for the coordination of build-up and delivery of goods
Our company offers product and industry diversity coupled with a great national team that will deliver professional satisfaction to the successful candidate.
An exciting opportunity awaits.
