Company

Pmt Security SystemsSee more

addressAddressBrisbane, QLD
CategoryConstruction & Property

Job description

About us:

A family business established in 1979, PMT Security Systems is one of the largest security companies working within the Retail, Banking, Transport, Government and Commercial industries nationally.

We have developed a reputation for quality and customer service excellence, whose capabilities have extended to provide the full suite of electronic and technology-based security solutions.

This position has been developed to support future growth strategies, we are now seeking a passionate Service Coordinator to join the team in Brisbane.

Your new role:

Reporting to the Service Delivery Manager, you will be responsible for:

  • Scheduling and coordinating technicians & contractors for service and maintenance
  • Taking in requests from customers
  • Ascertaining call requirements and directing to the right area
  • Ensuring scheduled maintenance is completed on time
  • Raising purchase orders
  • Invoicing
  • Data entry, utilising spreadsheets for reporting
  • Providing exceptional customer service over the phone and email
  • Ensuring requests have been rectified in sufficient time and keeping clients up to date in regards to job progress
  • Database management and assisting with backlog of orders
  • Ad-hoc requests

What you'll need to succeed:

  • Strong experience in a Service Coordinator capacity, ideally within the electronic security industry
  • Demonstrated experience working within a service industry where you have coordinated technicians or contractors for installations and maintenance
  • Excellent communication skills, written and verbally
  • Prioritising customer service in all of your calls
  • The ability to work well under pressure and remain calm with competing work demands
  • Looking for a career within a growing organisation where no two days are the same
  • The ability to liaise with individuals from various backgrounds including company directors and trades-staff
  • Light-hearted personality that enables you to work within a service department
  • Able to work solo as well as a great team player
  • Experience with simPRO preferred but not essential

What you'll get in return:

  • Great opportunity to work with a market leading organisation that promotes from within
  • Varied and exciting role that keeps you busy and occupied
  • Fast paced working environment
  • Salary package depending on your experience
Refer code: 2267577. Pmt Security Systems - The previous day - 2024-05-23 23:25

Pmt Security Systems

Brisbane, QLD
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