AddressAbout us:
A family business established in 1979, PMT Security Systems is one of the largest security companies working within the Retail, Banking, Transport, Government and Commercial industries nationally.
We have developed a reputation for quality and customer service excellence, whose capabilities have extended to provide the full suite of electronic and technology-based security solutions.
This position has been developed to support future growth strategies, we are now seeking a passionate Service Coordinator to join the team in Brisbane.
Your new role:
Reporting to the Service Delivery Manager, you will be responsible for:
- Scheduling and coordinating technicians & contractors for service and maintenance
- Taking in requests from customers
- Ascertaining call requirements and directing to the right area
- Ensuring scheduled maintenance is completed on time
- Raising purchase orders
- Invoicing
- Data entry, utilising spreadsheets for reporting
- Providing exceptional customer service over the phone and email
- Ensuring requests have been rectified in sufficient time and keeping clients up to date in regards to job progress
- Database management and assisting with backlog of orders
- Ad-hoc requests
What you'll need to succeed:
- Strong experience in a Service Coordinator capacity, ideally within the electronic security industry
- Demonstrated experience working within a service industry where you have coordinated technicians or contractors for installations and maintenance
- Excellent communication skills, written and verbally
- Prioritising customer service in all of your calls
- The ability to work well under pressure and remain calm with competing work demands
- Looking for a career within a growing organisation where no two days are the same
- The ability to liaise with individuals from various backgrounds including company directors and trades-staff
- Light-hearted personality that enables you to work within a service department
- Able to work solo as well as a great team player
- Experience with simPRO preferred but not essential
What you'll get in return:
- Great opportunity to work with a market leading organisation that promotes from within
- Varied and exciting role that keeps you busy and occupied
- Fast paced working environment
- Salary package depending on your experience
