AddressAt Anglicare SQ, we believe everyone has a story. With a 150-year heritage, we exist for individuals of all life stages who may be experiencing challenges or entering a new phase of life. Our skilled staff deliver a breadth of care-based services, across a vast geographic footprint, and in many types of locations.
Our Toowong based Homelessness Services is focused on early intervention and support for individuals and families through supported accommodation and an opportunity to look at options for long-term positive housing outcomes.
About the role:
The overall purpose of the Coordinator – Accommodation is to provide service coordination and leadership to a team of practitioners and support staff in delivering person-centred early intervention/prevention support to individuals and families at risk of or currently facing homelessness.
The Coordinator will also maintain a client caseload according to service needs, while coaching, mentoring and guiding staff in case direction and complex client support. The Coordinator, will be required to collect and report on the performance measures relating to the services provided and participate as requested in all performance monitoring and evaluation processes.
This is a Permanent Full-Time position working 76 hours a fortnight based at our Toowong location servicing the Brisbane region.
Responsibilities:
- Lead and provide operational guidance to a team, ensuring service coordination and adherence to quality assurance processes.
- Conduct regular file audits to maintain quality standards and support staff development.
- Offer assistance to team members in handling complex cases, including planning, risk assessment, and safety planning.
- Provide proactive peer support to foster a positive team environment.
- Supervise and offer specialized support during client assessments and reviews.
- Monitor service delivery against contractual requirements, ensuring compliance.
- Maintain open communication with the Service Manager to stay updated on service delivery and client needs.
- Demonstrate values-aligned behaviour to encourage teamwork and attract and retain high-quality team members.
- Facilitate participative systems to empower staff and foster cohesive teams.
- Provide day-to-day leadership, aligning team goals with business objectives and encouraging idea sharing for continuous improvement.
Required Qualifications and Credentials
- Degree in Health, Human Services, Social Work, Management or similar (this is an essential requirement of the role) and/or equivalent practical experience
- Current National Police Check
- Current Blue Card
- Current Queensland Driver Licence
- Ability and willingness to travel within the service region.
About You:
- Management, case management, and family support experience
- Client-focused background in homelessness, mental health, or at-risk families
- Proficiency in Trauma Informed and Recovery Oriented practice
- Strong leadership and team support skills, including operational supervision
- Proactive management of human, technical, and fiscal resources
- Demonstrated ability to develop and implement tools to support service delivery
- Understanding of change management processes
- Excellent written and verbal communication, negotiation, and influencing abilities
- Collaborative and productive, skilled at building rapport with stakeholders
- Solutions-focused and self-managing, able to work effectively in a team
- Proficiency in Microsoft Office and adaptable to other software and systems
Why Join Anglicare?
- Join a respected Not For Profit and make a real impact in your role to assist Queenslanders in need.
- Salary Packaging - get up to $15,900 of your salary tax free to pay for items such as Rent, Mortgage, Credit Cards, Utilities, School Tuition and more.
- In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, venue hire, holiday accommodation etc.)
- Enjoy the potential tax savings of a Novated Car Lease.
- Employee Discounts at some of Australia's leading retailers.
- 6% Bupa Health Insurance Discount.
- Referral App - Earn real $$$ for sharing jobs to your network and potentially earn up to $300 per referred successful starter.
- Career Opportunities - join a company who aim to promote from within to fill new roles with our internal-only Job Board.
- Opportunities to purchase additional annual leave.
- Pastoral Care Support & Employee Assistance Programs.
- Free annual Flu vaccinations.
Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQ+ communities, people with disabilities and people with a lived experience of mental health. We promote a child-safe environment and are committed to providing on-going care and protection.
What happens now?
Apply now by sending us your current resume, cover letter and answering a few simple screening questions.
We want to ensure all applicants have the opportunity to present their best selves, if you require any adjustments to the recruitment process or require further information please Kristin Micallefon 0439 542 ***
Applications close on Wednesday 8th June.
Applications will be reviewed as they are received and we reserve the right to commence interviews prior to the closing date and/or close this advertisement early if a suitable candidate is selected.
Shortlisted applicants will be asked to complete a Pre-Employment Assessment that requires disclosure of pre-existing injuries, illnesses or conditions that could reasonably be aggravated by performing the duties of this position.
